Thanks for all the great suggestions, guys.
@Monkey_Man, the behavior didn't go away and come back. I've had it since I got the rig home from my last gig.
@Awesome_Elvis, I'll check out those parameters and let you know what I find. I'll change them if they are maxed. Would love to read your thread but I don't know what "4cm" is. Sorry. I'm a nube.
@Finally, @ashtweth, @mikeb, thanks for your input. Looks like a global reset is in my near future.
@Dean_R, Good call. I did open a ticket with Kemper support. My OP is a copy and paste from my email to them. I started this thread assuming that support from them would be slow, like every other company on the planet. Not so with Kemper. Woke up this morning to a reply that pretty much goes through all the suggestions here plus further steps to take if the global reset doesn't work. There are a couple of other trouble shooting steps they want me to take like checking the tone from all outputs, not just the powered out. Here is their email to me:
Dear Wendell Walker,
thank you for your email. It is very unlikely that the fact that you created a backup on your Profiler has changed the sound of it. That was probably just a coincidence.
Are you experiencing the difference in sound through all outputs including the headphones?
If so please try the following:
1. First consider to create a backup as this process will delete all user data and reset all settings.
2. Upgrade to the current Profiler operating system release software.
3. Press and hold Soft button 1 (next to the TYPE knob above the display) while powering on into Tuner Mode
4. Keep holding the button until "System Maintenance " appears.
5. In Maintenance Mode press "Recovery" followed by "Init&Factory Content", "Yes" and "Ok".
6. Then press the Exit button and reboot or simply restart the Profiler via Chicken-Head knob.
The Profiler will now start like a brandnew device under current software and will ask for your confirmation of date, time and Owner Name entry.
If the issue persists after the reset please record a take from the main outs using one of the unaltered factory rigs and also record a track from the direct out at the same time. Send me both recordings and let me know which rig you used. I will then reamp the DI track using the exact same rig for comparison.
Sincerely,
Hans-Jörg Scheffler
Kemper Amps Support Team
I tell ya, these guys are fast with the response. I love it. Even a bigger Kemper fan now.
I'll post my progress here.