Kemper support has asked me to send:
-A recording of the processed guitar signal.... which I cannot do because, as I have said, I have no ability to record.
- A recording of the unprocessed guitar via direct out... which I also cannot do for the same reason.
- A backup of the profiler reflecting the RECORDING SCENARIO... which again, I cannot do because I cannot set up a recording.
Its not that I am "refusing to cooperate". I simply cannot provide them what they ask for unless I invest even MORE time and MORE money into recording equipment that I do not need or want, to continue testing a unit that was crashing and then continuing to malfunction from the minute I turned it on. I do have the ability to just make a backup of the Kemper on a USB stick, but would that even provide them anything useful? It does not sound like it would based on the reply from the support person.
I understand that others are thrilled with their Kempers, which is what makes me sure mine is not functioning properly. I know that no one in their right mind would be happy with what I am hearing and feeling out of mine.