Posts by viotheo

  • Kemper Stage - Loose knobs, broken stomp switches, browser push knob broken & more. Poor Quality?

    Quote from svenelof

    Anyone else finding issues with their Kemper Stages?


    The type knob and now lately the bass knob both are sooo loose to the point of falling off when the unit is upside down. The headphone output is sending out white noise when the unit iss switched off. And the unit froze when connected to Rig Manager and I had to hold the power button down for 10 seconds or more to hard reset.


    Not sure if I have a bad unit or others have experienced similar?

    Same here!

    My Conclusion about Kemper Profiler Stage = stay longer in service instead on the stage!

  • Kemper Stage Display Issue

    Same here. I bought one unit Kemper Stage, they tried to repair it, without success, then they sent me another unit, the same problems.

    In the end I preferred to take my money back. Three months of stress, tests and nerves, time and money lost (additional investments, case, pedal, paid patches/profiles)!


    More about this, and about many other issues:

    https://drive.google.com/drive…g15CuOETOJNfqKebw0v0KsaXH


    Kemper Profiler Stage OS errors, noise/buzz, screen, footswitches


    My Conclusion about Kemper Profiler Stage = stay longer in service instead on the stage!

  • Kemper Profiler Stage OS errors, noise/buzz, screen, footswitches

    The second Kemper Stage unit received today, tested in the store, presents problems on the screen. The screen moves up and down and shows mixed colors, lack of contrast and incorrect display of colors on the left side.



    The unit stayed in the store and will return to Kemper or maybe direct in service.



    In the end I accept the money back and I will buy this Kemper Stage again in the summer, maybe I am lucky with one unit without any problems.

  • My Conclusion about Kemper Profiler Stage = stay longer in service instead on the stage!

    The second Kemper Stage unit received today, tested in the store, presents problems on the screen. The screen moves up and down and shows mixed colors, lack of contrast and incorrect display of colors on the left side.


    The unit stayed in the store and will return to Kemper or maybe direct in service.


    In the end I accept the money back and I will buy this Kemper Stage again in the summer, maybe I am lucky with one unit without any problems.

  • My Conclusion about Kemper Profiler Stage = stay longer in service instead on the stage!

    Hello,


    Thank you for your interest.


    I understand when there is a problem and I understand that we work with electronic devices that may fail.

    What I do not understand is that the unit came out of Kemper Service with the same noise/buzz problems, even more new problem, screen.


    In another order I have not received until now any service sheet, from which to show what was defective and what was changed to this unit.


    Unfortunately for me the excuses do not solve anything at this time, but I appreciate the interest given. :thumbup:


    I buy a damage Kemper Stage unit in December 2019, a unit you said would be replaced with a new one, but you didn't do that.


    Now is the 2nd time in your service I hope to keep your word, for me to receive a perfectly functional unit, so I wish.



    Thanks!

    Best Regards!

  • [PROBLEM or Normal?] Kemper Profiler Stage output noise...

    Quote from Ingolf

    Again you hijack a thread that is not your own and post information twice, in an inappropriate place! Please stop it and stay to your own thread.

    thanks!

    Ingolf, I understand your frustration and your attempts to stop me from writing a simple truth.

    I answered briefly and to the object to users who have the same problems as me.

    You tell me I'm a troll ?!?, you don't want to write anything, after all what's the problem?

    This forum is not meant to help us?


    I repeat, I do not want to get into controversy with you.


    Have a nice day! :*

  • Kemper Profiler Stage OS errors, noise/buzz, screen, footswitches

    Update:


    The problem is that Kemper Stage unit returned from the Kemper service, with even more problems, it is the same unit, it was not meant to be replaced. Although in the mail Kemper Service exactly said, that it will be replaced. Isn't it normal for me to be suspicious and not understand anything in this whole story?


    The Kemper service, in my opinion, is trying to mask this error. Initially they said that the unit will be replaced, then that I received another new unit with defect (totally untrue), then that the Romanian Dealer confused the units, and in fact I had to receive the repaired product, but I received a new unit.

    In the end Kemper Service understood that I received EXACTLY what they sent, the same unit with the same serial, repaired but with more problems. Now, they have no answer.


    I sent the unit back into service. I will come back with news, as soon as I receive the unit from the repair or who knows, maybe a new one.


    Thank you!

  • My Conclusion about Kemper Profiler Stage = stay longer in service instead on the stage!

    1. I bought it from Romania, Europe, McMusic, an authorized Kemepr dealer. They, McMusic explained to me that they are not allowed to intervene in the repair process. The product is sent directly to Kemper Service, which they also did. It's some kind of Apple service. https://www.mcmusic.ro/amplifi…age-profiler-chitara.html

    2. ANPC is in charge of consumer protection in Romania, https://anpc.ro/ or http://www.eccromania.ro/language/en/home/

    3. The product has been accepted as warranty and I have notified both of them McMusic and Kemper, with the following tickets Ticket ## KA00183244 Ticket ## KA00184083 Ticket ## KA00184493 Ticket ## KA00184556 Ticket ## KA00184481.


    The problem is that Kemper Stage unit returned from the Kemper service, with even more problems, it is the same unit, it was not meant to be replaced. Although in the mail Kemper Service exactly said, that it will be replaced. Isn't it normal for me to be suspicious and not understand anything in this whole story?


    4. The Kemper service, in my opinion, is trying to mask this error. Initially they said that the unit will be replaced, then that I received another new unit with defect (totally untrue), then that the Romanian Dealer confused the units, and in fact I had to receive the repaired product, but I received a new unit.

    In the end Kemper Service understood that I received EXACTLY what they sent, the same unit with the same serial, repaired but with more problems. Now, they have no answer.


    I sent the unit back into service. I will come back with news, as soon as I receive the unit from the repair or who knows, maybe a new one.


    Thank you!

  • [PROBLEM or Normal?] Kemper Profiler Stage output noise...

    Hi, thank you for the replay.


    1. I bought it from Romania, Europe, McMusic, an authorized Kemepr dealer. They, McMusic explained to me that they are not allowed to intervene in the repair process. The product is sent directly to Kemper Service, which they also did. It's some kind of Apple service. https://www.mcmusic.ro/amplifi…age-profiler-chitara.html

    2. ANPC is in charge of consumer protection in Romania, https://anpc.ro/ or http://www.eccromania.ro/language/en/home/

    3. The product has been accepted as warranty and I have notified both of them McMusic and Kemper, with the following tickets Ticket ## KA00183244 Ticket ## KA00184083 Ticket ## KA00184493 Ticket ## KA00184556 Ticket ## KA00184481.


    The problem is that Kemper Stage unit returned from the Kemper service, with even more problems, it is the same unit, it was not meant to be replaced. Although in the mail Kemper Service exactly said, that it will be replaced. Isn't it normal for me to be suspicious and not understand anything in this whole story?


    4. The Kemper service, in my opinion, is trying to mask this error. Initially they said that the unit will be replaced, then that I received another new unit with defect (totally untrue), then that the Romanian Dealer confused the units, and in fact I had to receive the repaired product, but I received a new unit.

    In the end Kemper Service understood that I received EXACTLY what they sent, the same unit with the same serial, repaired but with more problems. Now, they have no answer.


    I sent the unit back into service. I will come back with news, as soon as I receive the unit from the repair or who knows, maybe a new one.


    Thank you!

  • [PROBLEM or Normal?] Kemper Profiler Stage output noise...

    Sorry for too much information. Watch and listen the 2 videos ( NOISE BUZZ 1, NOISE BUZZ 2) and you can see what I'm facing. Maybe it helps you!

    https://drive.google.com/drive…g15CuOETOJNfqKebw0v0KsaXH

  • [PROBLEM or Normal?] Kemper Profiler Stage output noise...

    Quote from Ingolf

    With all due respect, and while I understand your frustration at the moment, posting the same content again and again is tiresome and doesn’t help anybody.

    By definition this is trolling so please stop it.

    Okay, yes, I will try to answer objective, without exposing all my problems with this Kemper Stage. I will go the legal way.

    In other words, there are users who face the same problem or similar problems.

    Someone asked, I answered, with all respect, is there anything to hide?

  • My Conclusion about Kemper Profiler Stage = stay longer in service instead on the stage!

    Thanks for the information, this means that it has already been created before (legal precedent).

    And anyone who acts in the Court, for the same issues will win directly.

  • My Conclusion about Kemper Profiler Stage = stay longer in service instead on the stage!

    Quote from HELL-G

    viotheo please check your mail and respond to the ticket.


    very sorry to hear that.

    It seems you have not received the unit that we sent out for you. We need to check for the serialnumber so we can see if the unit became mixed up.

    Hi, I contradict you, I got the same Kemper Stage "repaired" but with more problems.

    It seems that the problems are escalating and I do not like this. I'll contact my band lawyer.

    In the meantime, I'll make a petition here:

    https://europa.eu/youreurope/b…r-guarantees/index_en.htm

  • My Conclusion about Kemper Profiler Stage = stay longer in service instead on the stage!

    My Conclusion about Kemper Profiler Stage, in 3 months of testing days. Product purchased on 19.12.2019, sent into service on 30.01.2020, returned to me and found the same but more problems, returned again to service on 21.02.2020. So....


    Unreliable product for live/home/stage.....all situations, too many problems:


    1. Immediately after I bought it, I tested it and I discovered it Noise/buzz on Master Output XLR and Monitor Out Dry with my Strat equipped with DiMarzio noiseless pickups, freeze OS, footswitches does not work properly, or work randomly. There are many users who claim these problems, especially about footswitches. I compared and recreated the same situations with the same cables with Boss GT-100 which works perfectly, so no trace of "human error" in this tests.

    Update, after service ALL 4 Out jacks, MAIN/MON has a buzz/noise, incredible strange buzz, you say it is a "factory in operation". I did several tests, either directly in Mute/Tunner mode. I didn't even connect the guitar!

    2. Noise/buzz on headphones in mute signal mode. It's not related to Main Volume or Gain or patch.

    3. The screen shows aberrations in the correct display of colors, and moves up and down. The buttons below the screen are very rigid, after service.


    So, Kemper Stage has gone into service again, hoping that, maybe this time it will be repaired or REPLACED with a functional unit, if it exists !!! Heloooooo Kemper !!!


    Almost weekly I discover new problems. Too risky to use at work. I still rely on the old Boss GT-100.


    Unfortunately the 30 days of return passed. I was stuck with this product, and I hope that the next updates will solve the problems, or maybe the warranty.

    If I didn't already buy the 366E Mission Engineering EP1-KP-GN SPL and Thon Case Kemper Prof. Stage, I would definitely return it, get my money back and I didn't want to hear about this Kemper Stage. But what do I do now? Put yourself in my shoes!


    We are ... just testers, on our money :cursing:

    Photo & Video:

    https://drive.google.com/drive…g15CuOETOJNfqKebw0v0KsaXH

  • Kemper Profiler Stage OS errors, noise/buzz, screen, footswitches

    Quote from Vinny Burns

    As far as I remember, there was only beta OS for the stage when it was released. So, how do you avoid using beta software when that was all that was available?

    Why are people jumping in on this to defend something that has been a problem? There was clearly a problem with some units that were shipped.

    My first stage had to be replaced with grounding issues. My mate had to return his first Stage.

    Still love both my Stage units but let’s not pretend there were no problems with this and other things such as the switches. Yes, I have managed to successfully gig with my units too.

    Ok, as far as using a beta OS I agree with you. Otherwise?

    Ticket ##KA00183244

    Ticket ##KA00184083

    Ticket ##KA00184493

    Ticket ##KA00184556

    Ticket ##KA00184481......and probably the list would become longer if it did not intervene with the replacement proposal


    Believe me I love <3<3<3 the Kemper sound, I can't wait to get the Kemper Stage ready for live, but I think here is more of an ethical problem, about the fact that they have put on the market an appropriate untested product, which generates problems for the users, ourselves becoming testers.


    Currently Kemper admits problems reported by me and has no solution, so, the unit will be replaced.


    I will come back with news after receiving the next copy of Kemper Stage:

    "Helge Schellbach @ Kemper Amps Support

    i assume that the Profiler has a hardware issue.

    The Profiler needs to be exchanged.

    Please contact your dealer so he can start the return procedure for you. We will take care that you receive a working unit as soon as possible.

    With best regards, Helge Schellbach"

  • Buzzing sound using monitor out

    Quote from patrick2099

    Through my monitor out, I am getting a weird buzzing sound. It sounds like a damaged speaker, not like a ground issue. It is especially prevalent with palm mutes.


    If I use an xlr cable, into the same powered cab, it sounds fine. I was hoping to use the monitor out to my cab and the main outs to FOH.


    Any got any recommendations for what to check? Thanks.

    Check this post My Conclusion about Kemper Profiler Stage

    Cubase project https://wetransfer.com/downloa…9a3b20200123135615/676f5d

    Solved:

    I will come back with news after receiving the next copy of Kemper Stage

    Update:

    "Helge Schellbach @ Kemper Amps Support

    i assume that the Profiler has a hardware issue.

    The Profiler needs to be exchanged.

    Please contact your dealer so he can start the return procedure for you. We will take care that you receive a working unit as soon as possible.

    With best regards, Helge Schellbach"


    I have a concern that I did not find an answer on the Kemper Forum or the Kemper Stage manual.


    Step 1

    Every time I record with any Rig, I have a fairly pronounced buzz/noise. Unlike from my home studio.... where I only played at a minim volume on monitors/speakers, I realized it this problems, at a normal volume in FOH, in the band tests, also in my in-ear, a few days ago.


    I tried all the settings, whatever I do, I can not get rid of that buzz/noise, even on a empty/clean Rig.


    Then step 2 I tried to record the dry sound through the Monitor Out, also I have a pronounced buzz/noise. Compared to the first recorded track, guitar directly in the sound card Focusrite.



    Therefore I did a Cubase 32 float project, I recorded with a Focusrite 3rd, with a Fender DiMarzio Area (hum canceling) and I noted each track separately.



    I have attached below attached the project and the pictures with settings.