Good deal! It's just bad luck sometimes but Kemper Support to the rescue!
They were fantastic. Super impressed.
Posts by Racerx969
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Do you have to pay for the repair?
Negative. Kemper took care of everything.
Very happy customer.
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Wanted to provide you all an update. After trying all your suggestions I contacted Kemper. They had me try a few things, sent me a UPS label Monday, I shipped it Tuesday, they received it yesterday, and emailed me today that they found a defective chip, are testing and returning it to me. I am pretty damn impressed with the customer service!
Bought myself a Kabinet too! Can’t wait for everything to return.
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Yes, check Monitor Output Volume and Monitor Output Source as the signal of the MONITOR OUTPUT is internally feeding the built-in power amp. Perhaps there is no issue witht heoutput signla, but already with the input signal of the power amp.
Check, if there is a signal onthe MONITOR OUTPUT. You could either plug in your headphones and should hear a signal one one side. Or you plug in your speaker cable and should hear a bit from you cabinet.
Thank you all for the suggestions. I tried them all.
Volumes are linked
Power amp is on. It clicks when I press the soft button turning it off and on from page nine and show voltage use when strumming making me think it’s working.
Tried different cables and cabinets.
Checked the monitor output settings on page one, no changes.
Plugged headphones into the monitor out on the back and got sound in one side. Also connected cable to cabinet and that worked too.Just get nothing from the speaker output. Really odd situation I have here.
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Still sounds like a cable or cab issue if you hear the "click" of the amp for off and on. You can always just strip all connections and use the shortest cables you have to the cab and just have guitar cable input to test. So just a two cable test.
If no "pop" and you know cables are good then I would open a support ticket just in case the poweramp blew. It may just be the fuse that protects the poweramp that needs replacing.
Keep us updated.
Tried the two cable test with no luck. Thanks for the advice. I’ll open the ticket and keep you updated.
Appreciate your time Bayou.
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Yes. Also check the Master volume. Another thing to check is if you hear a "click" when the poweramp is tuned on and off. You should also hear a light "pop" from the cab is the amp is working. So, if a click and a pop, then it has to be some setting that is muting it.
First, thank you for taking the time to respond. I appreciate it very much.
This is an odd situation for sure. Before I posted this question I reviewed the manual and it seems everything is correct.
I am not getting the pop like I used to. The amp is clicking. Headphones work, line out to the board works, just no cabinet volume. The power amp graph moves when strumming or changing master volume. And I made zero changes between practices.
Really bummed. Got two gigs this weekend. I have really enjoyed the weight and ease of the remote with this thing. I am fearful something more than a button or knob is wrong here. I guess I’ll have to bust out the heavy ass triple Rec and my stomp boxes this weekend.
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Did you turn the volume of the powered amp down to like (-32db) on accident?
I don’t believe so. Is this the right section to check that?
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Greetings. Been using my powered rack for over a year with no troubles. I have the speaker output going to my Mesa cab and monitor out to the board. Last night I booted the thing up and it worked fine thru the pa but I have no sound at the cabinet. Tried new speaker cables and speakers. Last page of the output section is showing power amp on and appears to be working?
I didn’t make any adjustments or push any buttons. Any ideas what is wrong?
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I tried searching for my problem but didn’t find an example. I recently updated my powered rack with remote and everything seems fine with the exception of switching guitars. My method has been to step on the tuner, unplug the guitar I was using, and plug it into the next guitar. For months this worked great. Now, the output light is still lit but I get no volume unless I completely shutdown and restart the rack. Am I doing something wrong? Anybody else run into this issue?
Thanks in advance.
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i don’t understand what you are saying. Are you saying that the Pedal is plugged into input 5 on the Remote for volume and 6 for Pitch? That’s not how it works. One of these should be the pedal controlling Volume and Pitch. The other should be the toe switch which can be configured for various things such as turning the pitch on.
Thank you. This was helpful.
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I finally got my Ep-1 calibrated to both volume and pitch using two cables. (5 volume, 6 pitch) My problem is the volume is very slow to rise after dropping using the pedal. Anyone have an idea of what I am doing wrong?
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Thank you all for the excellent suggestions and help. Coming from a valve amp and stomps this thing is something else.
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Hey Racerx, this tutorial is quite popular on the Italian FB Kemper Group.
HTH
thank you very much for the link. It is very appreciated.
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Well I knew the answers were going to be simple. Can’t believe I couldn’t figure it out on my own. Thanks for the help everyone. If I can figure out an effect to work for Lonely boy intro I will give it a shot tonight. Practice has been a lot of fun with it.
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press one of the 4 effect buttons on the remote.
hold it.
press the effect button on the kemper.
done.
holy smokes i am idiot. Thank you.
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I really want to use my Kemper powered rack in a live situation but without a couple of simple things I won’t be able to. I normally play thru a Mesa triple rec. The Kemper sound has really impressed me. I am not super technical and read lots of comments on how intuitive the Kemper is so I spent the money and also bought the remote. I have read manuals and watched tutorials and still haven’t found the answers to the following stupid questions. how do I make the tuner go into silent mode? Is there a standby switch for changing guitars? I have finally grasped the set up one song in a performance aspect because at first I was attempting to set all my sounds up in one performance for the night. I can’t for the life of me figure out how to add a switchable effect. I can add one always on but I wish someone could tell me how to set it up so the remote could toggle it on and off. Some of the rigs I have found allow it for this function further confusing me.
Like I said these questions are probably simple. If there is a direction someone could point me in I would appreciate it.
