Hoping for some feedback on my issue. I’m a new Kemper user, never actually played one even though I have a new kemper stage in my studio as we speak. I ordered a brand new unit online, when it arrived the shipping box looked great. Plug it in, plug in my favorite Tele and nothing. No input signal to the unit, not even the tuner gets signal. I tried other guitars and cables as well.
I reached out to Kemper by email and they were quick to respond. After a couple emails they have decided it’s faulty and they are willing to ship be a new one, which will take a week btw.
Here’s what I’m looking for in terms of feedback. As a pro player, playing live gigs regularly with some moderate touring in the future, should I be alarmed that a brand new unit didn’t survive shipping or was just faulty right out of the box? I don’t want to spend hours dialing in my favorite profiles and performances to find the unit just can’t handle life out of the studio.