Posts by allegretto

Quote from HELL-G

Press the RIG button, go to page 1, press STORE TO POOL.

Thanks!

Is there any way to save the rigs of the performance mode and appear in the browser mode as saved in performance?

I hope to have an LCD with the preset name and not just the number of the preset.

Mr ckemper,

first I've contact the support department of the company, I said them that I have a unit that it's 2 days old and they suggest me to send the unit for repair.
They didn't suggest to talk to the distributor/shop where I bough the unit and ask for a replacement. That's the bad thing...
The unit cost for me 1550 euros. We talk for a new unit and they suggest me to send it for repair? It's ashame.

The after sales service and support of the customers are the worst thing of the Kemper.

It did it 4 times to me.

Another one here who has problems with support and customer's service.

lightbox,

I put the recommended settings and the result it's the same.

I've just got my second kemper (the first one had a not working USB port) and the LCD display is just like the above picture. A problematic one too!!!

How much of the "room" setting are you use to play and how much for recording?

A good agreement for me would be a choice for discount on the Power KPA or the KFC.

I have read the Laws for all my life and my work is in Law.Please respect my experience from my work and science. I'm saying it again and you have to know it if your a buyer and not a seller. You can choose to get your money back or replace the new defected item with a new one.

The Law of the European Union it's clear. The buyer has two options. To ask for a new item or to take his money back. It's very,very clear.

If you will explain me why a retailer doesn't want to do a refund if the company (Kemper) will accept to take back a defected item and send a new one to them, then I'll understand why you defend Kemper.

It's not the retailer.It's the Kemper company which informed the retailer that the Kemper will not accept replacement!

Mikeb, it's not hard to understand for me. The retailer of the Kemper said that the company will not accept the refund and the company accepts only the solution of repair!

I've contact the support of the company for a replacement of the problematic unit with a new one because 10 days after of using the KPA, the USB ports has completely stopped to work!
The company suggest me to send back the unit for a repair!!!
They don't care that they sold a new unit with a problem just out of the box, they don't care that I've contact them just the second day of the use, they don't care that I have concerts to play and I need to use the KPA because I sold my old rig to get money to buy the KPA, they don't care, they don't care...
They care only to ask from which retailer I bought it!!!
It's a forum where we talk all day about the technology in KPA, the great futures, the perfect sound quality etc.
Here is something to think about the customer service of the company and the after sales department.
I'm waiting for your thoughts.

But I'm working at 24/96

I've tried four with metal guard until now and the problem remains...

I've read that KPA can work as a reamp box.