Posts by GuitarSlinger70

Quote from Jemmicat

If it ever came down to it, having the battery in a battery holder that is meant so that it can be easily replaced would negate their definition of "non user serviceable" in a court of law... They probably need to rethink this whole stance

Also, using standard TORX and Phillips screws as opposed to tamper proof versions would not do well for their claims there...

I used to design medical devices as well and those had to use fasteners that the average person didn't have around or could get their hands on easily.

Yeah, it's things like this that drive us all nuts. I'm happy you posted your resolution and that you did the work, and solved the issue. It helped me decide to do the same and see what happened with my unit. To me, it's like owning a car that starts behaving oddly or making a noise. What's the first thing we do? Open the hood to look around! LOL Sometimes it's an obvious issue we can fix at home, sometimes it needs to go to the dealer. Everyone will have their thoughts around this whole debacle, but at the end of the day, if it's fixed and we know that it's one of two possible causes or both in conjunction, a lot of people will be happier Kemper users. We can get back to making music with the thing, instead of getting annoyed every time we power it up!

I agree with @G String and Jemmicat + other members here. Look, there are solid reasons for all these statements. Some of us are techies and don't mind tinkering, some are not comfortable with taking things apart. All is ok. Kemper has their reasoning and is trying to protect us from ourselves , and us the end users, just want answers and a solid fix. Always best to contact support with any issues first!

But for those who are curious-

My thoughts after doing the battery swap are:

• Well, It solved the Clock Setup error issue for me. But also be sure and update to at least OS 8.5.8 (I feel that the issue was not just the battery, and that they fixed something else within the firmware)

• I am not suggesting or encouraging anyone here, just sharing my experience. Open the unit at your own risk- Once you do this you void your warranty But, If you don't want to wait, and are experienced with electronic repair, or simply changing a PC CMOS battery, it's a similar experience. Use caution and take time and care, all should go well.
• If you are a guitarist who can't even change his/her own strings without a catastrophic event occurring, you probably want to send the unit in for repair.
• DIY- Warranty is void, or send it in +retain the warranty. (I disagree with Kemper's stance here but it is what it is.)

Again, I only performed the battery swap because I was comfortable doing so. If you are not sure, please get in touch with support for help. It's an expensive piece of gear and you don't want anything going wrong.

Thanks Jemmicat! - I was of the same thoughts. I've been waiting months

for a solution.

Although I respect and appreciate that Kemper asked for me to send it in for a swap, I didn't want to send in a brand new Stage unit to exchange, when all else with my unit was working fine and I was also in the middle of doing some recording with it. So, being without it for a couple weeks wasn't worth it to me. I too felt this was either a battery issue or firmware or maybe both. I got under the hood and first tested the stock battery which was basically dead @ around 1.5v compared to a brand new Duracell 2032 which was giving me a full 3v output on my meter. I performed the battery swap. I also went to 8.5.8 tonight. I've now power cycled my unit for the last hour, with no Clock errors to report. Prior to the battery and Firmware change, I got the Clock error every time I started the unit up.

I will echo Jemmicat's comments, if you have no idea what you're doing, or the warranty is important to you, don't open up the unit! We are not responsible if you make mistakes or damage your unit. Send it in and Kemper will take care of you. It's not a hard task but you need to be careful. With so many of us going through this issue, maybe Kemper will provide a detailed guide on the battery swap. Or at least offer the option to allow us to retain the warranty, even if we do our own battery swap. I mean really, any device that has a backup battery will eventually need to have it replaced.