So I was instructed to send the head and remote in for warranty repair. Talked with the tech in Dallas when they inducted it to explain the issue to him. They sent it back after about 3-4 days and it arrived in a damaged UPS shipment. The head was obviously jarred during shipping and got dinged pretty hard (wasn't the best packing job). Upon plugging in the head wouldn't load...stuck on boot screen. Another ticket and then instructed they would replace the head. They sent a new head and return label for the broken one and explained the main board was probably jarred loose by UPS handling. The new head with the repaired remote now seems to work as advertised. No issues yet and hoping everything is up to speed now. Tech support has been incredibly great through the process, even with the added frustrations. At the end of the day, I'm happy.
Posts by Waco70
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Both...I was using an acoustic guitar...cranked the sound, still hear it, then used phones and turned them up and was able to isolate the transposed sound. Guessing it will not be ideal for a live setting when using the acoustic thru a small PA.
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Loaded the Beta, plugged in the remote, same issue. Starts auto scrolling through all presets until it finally lands on Zy Da Ko (or whatever) and freezes there with the error message.
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I'm also getting the original signal along with the transposed signal. I ensured parallel path is off and tried a bunch of other settings in various menus with no luck turning of the original signal...any other tips out there to solve this?
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Just got my rig up tonight, remote connected, KPA plugged via USB into IMac running latest IOS. Updated to latest firmware and using RM 2.0. Froze on a patch and when I pressed up or down on the remote to change the amp it would begin cycling thru all the loaded rigs until it finally stopped and locked up. Had to reset power to clear but it happened regularly tonight. Unplugging the remote made it stop. On one occasion it did give me an error message, I'll try to attach it here.