Hi, I just received my Remote today. When I connect it using the supplied ethernet cable and power my Kemper on, the screen on the Remote says "performing power test". The lights on the Remote brighten briefly, then it says "waiting for connection". After 20 seconds or so, the Remote's screen shuts off and the Remote's tap button light glows in and out. Meanwhile, my Kemper boots up as normal.
Once the Kemper is booted up, if I press the Tap button on the Remote, it again wakes the Remote's screen with "waiting for connection" for 20 seconds before it shuts off again.
I am on version 188.8.131.5256 and the green light in the back of the Kemper (on the Network slot) is illuminated.
I tried another ethernet cable I had at home and had the same results.
Has anyone else had this problem? Thanks for any insight.
edited to add: I sent in a message to Support right before I posted this; however, I wanted to post it up here, too, in case anyone else has experienced issues and had helpful tips.