losing date and time when turning on Kemper Stage

    Sorry Guys, but I just sent my Profiler for a same problem last week and they returned me a new one this day !

    If the new one has the same problem ... I will go back with my tubes amps.

    Just an added FYI - I received input from a representative at Kemper Americas Repair team, that they are aware of the situation and know of it being wide effecting. The positive response was this is to be addressed in a coming firmware update in the next week or two (I hope). However......... was still offered to return the unit with a new stage replacement (like Stateson) which definitely confuses me.


    If this is a firmware issue with the latest OS release - then a new unit wouldn't be required. I'm awaiting clarification on it via email (you know how that might go), and if this is indeed firmware related I will surely wait. At this point, I just click past that calendar error message and get back to work - as a Profiler Stage user I switch over to pedal stomp mode/ or performance mode / or keep the "amp" module on the EQ screen and don't have to look at the blaring BLINKING LIGHT error. Again for confirmation from my side - I get the error message no matter if mains is connected or disconnected/reconnected. Opening Rig Manager via USB corrects the date error - but the next reboot the error returns.


    This entire Kemper forum has been extremely helpful on a zillion different topics even before I bought this thing. Thanks for contributing.

    My first Kemper Stage that I bought about a month ago had this issue from the start and it was exchanged for a new unit. Since yesterday, the replacement Stage has started displaying the clock setup error that was present in the first one.


    The store are reluctant to replace this one in case it’s a problem with their entire stock. From the other replies in this thread, it looks like a lot of users are having the same issue.


    I’m new to Kemper, so is this likely to be resolved with the update that others in this thread have been informed about in the next week or so?

    Quote from AidyJames

    My first Kemper Stage that I bought about a month ago had this issue from the start and it was exchanged for a new unit. Since yesterday, the replacement Stage has started displaying the clock setup error that was present in the first one.


    The store are reluctant to replace this one in case it’s a problem with their entire stock. From the other replies in this thread, it looks like a lot of users are having the same issue.


    I’m new to Kemper, so is this likely to be resolved with the update that others in this thread have been informed about in the next week or so?

    AidyJames - I'm a bit in the air with this myself now. Was given additional information from Kemper USA after I posted that the planned correction may not be coming as soon as promised. A firmware solution may be delayed (not 2 weeks as I was told). If you track down through older threads which can be cumbersome to find, you will see this issue with "system clock error" is not new at all and goes back to much older units in the past as well (years back) and addressed either by physical fix of the battery, battery holder, and or software firmware upgrades. I was really hoping that these items would be sorted by 2021. Really. Its a recurring theme and possibly related to either physical or software. Can vary by case.


    I was sent a UPS return label and have not used it yet, hoping this is firmware related (putting my faith in Kemper). It clearly evident that many are affected by this. I did some more work in the studio last night and just can't seem to part with the item, it sounds too good. Total replacement for my wall of tube amps. At this point I will stay committed to keeping the product (and not returning it for a refund) and hope that the company does the right thing with these issues. I'm watching my email and this forum daily for an update. If others are reading this - post in this thread please - volume and awareness are everything to getting a global problem fixed in a timely manner. You are not alone. - RA

    Quote from rrandreas

    AidyJames - I'm a bit in the air with this myself now. Was given additional information from Kemper USA after I posted that the planned correction may not be coming as soon as promised. A firmware solution may be delayed (not 2 weeks as I was told). If you track down through older threads which can be cumbersome to find, you will see this issue with "system clock error" is not new at all and goes back to much older units in the past as well (years back) and addressed either by physical fix of the battery, battery holder, and or software firmware upgrades. I was really hoping that these items would be sorted by 2021. Really. Its a recurring theme and possibly related to either physical or software. Can vary by case.


    I was sent a UPS return label and have not used it yet, hoping this is firmware related (putting my faith in Kemper). It clearly evident that many are affected by this. I did some more work in the studio last night and just can't seem to part with the item, it sounds too good. Total replacement for my wall of tube amps. At this point I will stay committed to keeping the product (and not returning it for a refund) and hope that the company does the right thing with these issues. I'm watching my email and this forum daily for an update. If others are reading this - post in this thread please - volume and awareness are everything to getting a global problem fixed in a timely manner. You are not alone. - RA

    I’m facing the same dilemma. It’s just so good and I’ve started recording my band’s new album with it. I’ve gone from using an amp with a massive pedalboard to just the guitar, the Kemper, and an expression pedal. In A/B tests, none of my pedals made the cut. Not one. Not even the Whammy or “boutique” pedals such as my Fuzz Factory. My other motivation for buying it was to profile my Fender Bassman 70 that - for some strange reason - sounds totally unique, even when compared to identical amps. It needs servicing and I’m concerned that servicing it will “fix” whatever’s “wrong” with it that makes it so special, so I wanted to profile it before I take it in for servicing. I haven’t had the time to do that yet. No other unit (besides the impossible to find Quad Cortex), so I’m reluctant to return my Kemper.


    However, with one unit having this issue out of the box and this unit developing it within a month of owning it, I’m beginning to question whether I should keep it. Like you, I’m just hoping for a fix. Hopefully, we’ll get one soon.

    Weirdly, the error is intermittent. It’s a coin toss as to whether it will come up - unplugging the unit from the mains doesn’t seem to have any bearing on this. I’m in the UK, too, so this is definitely a widespread issue.


    I’ll also echo the call for others who are experiencing this problem to post about it in this thread. If enough of us make enough noise about it, it would give Kemper a good idea as to the scale of the problem.

    AidyJames - question, when you received your replacement unit for that month long period, was the latest firmware on there or did you upgrade it. I'm truly wondering if software is playing a role at all in this or not.


    I really don't want to fall into the same scenario with a replacement inconvenience if the problem is just to be recycled all over again. This is my second unit already - with the first being from Guitar Center which was damaged cosmetically (The fact that they re-sell used or demo equipment as new is very real). Buying from Kemper direct I was surely hoping to be done with this game. This really bothers me, but at least the pedal unit can still be used without downtime at the moment.


    Let me know . - RA

    Quote from rrandreas

    AidyJames - question, when you received your replacement unit for that month long period, was the latest firmware on there or did you upgrade it. I'm truly wondering if software is playing a role at all in this or not.


    I really don't want to fall into the same scenario with a replacement inconvenience if the problem is just to be recycled all over again. This is my second unit already - with the first being from Guitar Center which was damaged cosmetically (The fact that they re-sell used or demo equipment as new is very real). Buying from Kemper direct I was surely hoping to be done with this game. This really bothers me, but at least the pedal unit can still be used without downtime at the moment.


    Let me know . - RA

    I think I explained the situation badly: I’ve had a Kemper for a total of a month. I had the first unit - the one with the constant error message - for a day before it was swapped out for the one I currently have, which I’ve had for a month. The original had the latest firmware at the time. I’ve had the replacement for about a month and it was absolutely fine until yesterday. I believe the problem started with the new update, but as the error message is only displayed some of the times it’s booted up, I simply didn’t encounter the problem until yesterday.


    I really hope I’m not going to have to go through the hassle of either getting a refund and buying it again elsewhere (the shop I bought mine from no longer has any Stages) or sending it off to Kemper to get it fixed, resulting in a long period of downtime. I have a lot of work to do and I’d rather have my Kemper to get the best results.


    I hope this helps!

    I am also in the UK. Bought my stage in December but didn't use it much until the last 2 months. For the last 2 firmware updates (unsure exact version I am on as I am not home right now), it has started this clock error thing. I checked yesterday for a newer firmware and nothing yet. With the first of the last 2 firmware updates, it would be fine with keeping the mains power on and only powering down the unit itself. With the last firmware update - the latest as of 9/6/21 - it doesn't matter if the mains are left on or not. When the Kemper is powered on, it defaults to the clock error problem.


    It truly seems firmware related. I am reluctant to send it back as it still works fine once I hit OK to the prompt. And if it were a battery issue alone, leaving it connected to the mains and just "soft" powered down SHOULD take the battery out of the equation as when connected to mains it is drawing some power to enable the soft power button to boot it. At least that is how most electronics like this that don't have a truly physical button disconnecting the power. I mean, your tube amp completely disconnects mains when you flip that switch. Versus your phone which is always "sleeping" and drawing some power even when powered off

    I'll chime in for today to help keep this thread active. I am very concerned that more users may not be contributing into the pot. If this is OS firmware related I would think the volume on this complaint would be MUCH higher (across the board). OS upgrades are global, and the stage has surely been a successfully distributed product line since its release. Its obvious that those here taking the time to post - thank you btw - (of course a large majority of users don't post in the forums but use the product) are having similar and time coincidental breakage across ocean divides - only Kemper can truly know the extent of the damage (internal support tickets).


    If the profiler didn't sound and more importantly "feel" the way it did (seriously its amazing) - I'd be returning it for a full refund in a New York SECOND with quality control issues of this type (recurring this late in its development). Very difficult decisions to make indeed for us fans of the company, and I can safely say it is the ONLY time I would have EVER made the exception to keep something that's broken brand new. The offered pedal return/replacement has not corrected the problem for members, and Kemper team knowing this, if you are reading this (and not responding) - please fix it with a definitive resolution! Good luck to all of you affected, and please let your voice be heard if you haven't.

    I opened a support ticket and was told that it’s either a dead battery or an unstable connection to the battery. This doesn’t sound right at all, especially as so many other people have had the same problem arising at the same time. It’s got to be a software issue, right?


    As much as I don’t want to lose the Kemper Fuzz and the ability to control my Stage from my laptop, I think the best course of action will be to revert to a previous update and see if that does anything before I go ahead and send my Kemper in to be serviced or return it to the store. How would I go about this? It looks like the latest available version on the Kemper website is 7.1.5. Would this be the right one?


    EDIT: It’s now consistently displaying the error. I’m so annoyed with this that I’m seriously considering just returning it and exploring my options.

    Edited 2 times, last by AidyJames ().

    Just chiming back in to say that I’ve tried reverting to version 7.1.5 and it didn’t solve the problem.


    I called the shop I bought it from to ask about returning it for a refund and they said I’m the third person to return their Stage to them with the same problem in the past few days and they’ve had no concrete answer from Kemper as to what’s going on or how to solve it.


    It’s also frustrating being unable to try replacing the battery without voiding the warranty. I’m a robotics engineer - I think I can handle opening the chassis and replacing a battery.


    It’s absolutely gutting to say this, but unless I have assurances from Kemper that this can be solved soon with an update, I’m just going to return it and get something else. If I have to send it in to Kemper, that’s a lot of downtime on a lot of projects - some of it being work I’ll have to now turn down.


    The shop have offered me a slightly damaged floor unit from another store and a £40 refund, but I don’t know how I feel about getting a unit with dings and scratches on it when I’ve paid so much to get it new. That, and my trust in the Kemper Stage being a reliable piece of gear is about 0 right now.


    This is so incredibly frustrating.

    AidyJames - Thanks for that, you actually saved me from trying that exact thing (firmware regress to older install version) - I had been holding off on that attempt for days now betting from what I've seen thus far that I'd still be in the same position with the break. I'm not familiar on their architecture and or how the system board powers and manages clock counters, but the fact that it happens w/ both AC mains and unplugged power cycles leaves me in the dark. I too was seconds away from just opening up the case (which is easy enough) and replacing that battery to see. I'm done making guesses at this point. I still can't believe more folks are NOT posting here - this IS WIDER than its being reported. You are getting feedback yourself from retailers of returns for this clock reason, and I was given tech support feedback that they were "aware" of the issue affecting users.


    No official posting in this thread by a forum moderator or any feedback from internal support teams in here has me TOTALLY questioning if Kemper even knows the official cause/solution. Physical hardware swap/returns are not fixing it, and your response from tech support doesn't even mention software as the target root. Ridiculous.


    As a guy who doesn't want to keep posting/pissing into the wind I'll just be a viewer from now for anything changing with you guys - It's embarrassing how loyalty can be ingrained in us with some brands even when s!#$tty crap like this is made visible to others. Unless being a prick about it, the musician community at large will not know about this being in the "private" section of the message board. Their decade old underlying audio technology is pure genius, however their response to these support instances - is TRASH!!!!! Including threads I saw from 2019. Nearly a $2k piece of equipment, not sure what planet we live on where that is pocket change even for a studio gear head like me, but this kind of breakage and confused MIA silence from Kemper is not acceptable at this price range PERIOD. Hearing what's happening to you guys just makes me angrier. Sadly I may not be a customer much longer, Kemper Team YOU have the power to make right, including contributing to this thread with a REAL answer. Other than that - I'm out.

    Definitely. I’m not even sure that I trust Kemper to be able to fix it if I send it in. The store aren’t confident that exchanging it for another unit will work, either. I don’t want to have to settle for inferior sound just to get some semblance of reliability, but I may have to do that.


    I’ve started posting about this in more public places and people are chiming in. People are saying I should replace the battery myself because the batteries Kemper use are inferior and often don’t even supply the correct voltage. Almost £1.5k on a piece of gear and I’m dealing with this for a second time in a month. It would be bad enough if I wasn’t disabled, which forces me to get a taxi to and from the store whenever I have to get Kemper or the store to sort out Kemper’s mess.


    Yeah. If Kemper don’t give us answers on this, I’m out, too. I’m even tempted to contact some guitar-related publications to make this known. Knowing that I wasn’t able to find out about these issues because they were hidden in a private forum has made me even angrier about this. I was so excited for my brother to play this when he comes up to mine on his birthday next week, but I highly doubt that it’s going to be here unless I void the warranty by doing the battery replacement (that apparently works) myself in able to have full control over the quality of the battery and the work involved.


    So what is it, Kemper? Are the batteries dying off en masse, or is this a massive problem with the firmware that even regression to previous versions isn’t solving? Can I trust you to fix it?

    If the internal clock of your new PROFILER Stage always looses date and time when the unit is disconnected from the power network, it requires service. Sorry for the bad news and inconvenience, but this can't just be fixed by a software update nor by just exchanging the battery. Our service has a permanent fix. Please open a support ticket here and the situation will be dealt with professionally:


    https://www.kemper-amps.com/contact


    Just to let you know, the clock issues has not other functional implications. So, it's safe to use the unit for guitar playing.

    Quote from Burkhard

    If the internal clock of your new PROFILER Stage always looses date and time when the unit is disconnected from the power network, it requires service. Sorry for the bad news and inconvenience, but this can't just be fixed by a software update nor by just exchanging the battery. Our service has a permanent fix. Please open a support ticket here and the situation will be dealt with professionally:


    https://www.kemper-amps.com/contact


    Just to let you know, the clock issues has not other functional implications. So, it's safe to use the unit for guitar playing.

    Can you explain why this has happened to so many of us at the exact same time if it is a hardware issue? It started exactly after the updating to the last 2 beta firmwares on my stage. Maybe a coincidence, but doesn't seem to be.

    Got my stage in Canada last month.

    Noticed the issue after an update, HOWEVER I’m not sure if the update caused the issue.


    Took it out of the box, turned it on, and it asked me to set the date and time. I then updated the unit.

    I’m getting it replaced with another new one.
    I’m hoping that the replacement won’t have the same issue, but it worries seeing a few people getting the same issue, with their brand new units


    It would be nice to know what caused the issue, and what is the permanent fix.

    I want to add this link, at the time of that original thread (years ago), there were very active participants in making this issue known. I think the product was fresh, new, and people were eager. I think that hype train has died potentially affected by its bugged performance since release - from pedal actuation failures to boot up failures, to clock issues that have sat with it since its retail kickoff years ago.


    As is in this thread, there still is zero clarification in any of it officially from Kemper, and in all honesty, you can read this entire multi page thread in 2021, and the one I'm linking too from 2019 and still sit and scratch your head with zero book end closing or confirmed statement of possible causes or clean resolution. Its so all over the place its pathetic .......... It, like this thread contains lacks, non-complete response from the company, and or small bits of contribution that still leave us with no official picture at all and zero update to status.


    Its identical.


    I'm returning my unit - I can't trust what they are doing with this product and every time I look at it now, it angers me. I like others am already on a second Kemper stage unit. Kemper team you guys have failed here. I don't care anymore if it sounds great, that formula tech for audio scripting is the secret sauce you developed a decade ago, you have had more than enough time to make sure decades old tech like simple CMOS battery capacity storage was hashed out. No official Response and this kind of product release is just simply unacceptable in 2021.


    (Link) =

    Stage losing Day/Time when power disconnected


    I hope they keep this post up, its here to help those in the know. I never have posted in forums before, and somehow feel obligated to close this out. Good luck everyone.


    One last post edit: - I am no longer in the industry doing this professionally anymore, but with millions and millions of online views worldwide under my belt and major TV exposure as well and FM radio play, your Profiler Stage product visibility is a single post away from major damage control. Kemper your response to such inquiries is inadequate and I hope you make the change for the better for the rest of your customers . - RA

    I've had my Profiler Stage unit for two weeks and I am getting this error now most every time I boot-up. Doesn't matter if the power is removed or not. In my opinion this is most likely a software issue. Either a flag isn't being properly set/read or the date/time memory is being corrupted or overwritten. Please fix soon!