Posts by rrandreas

Just as predictable as the recurring breakage with USB Rig Manager communications is with every single firmware revision, so too is the emergence of the Fan Boy Troll patrol as anticipated. As if Paul "Kemper" Revere himself rode through the night to call upon his legions of rats to arise to the surface from their sewer nests. Good evening to you. Welcome and thank you for your absolutely obvious, unintelligent and ignorant useless input.

The point of these posts is to elevate feedback in a public forum that is actually seen by the company and its developers to not only identify areas of severe inadequacies, but to also share with others who have invested in Kempers hardware that many of us are experiencing the same exact breakages. CONTINUOUSLY with every release - beta or not. Again OP, you are not alone, nor are the countless others in multiple external threads on this same issue, so please feel confident you have brothers in arms. The resolution to this is in Kempers hands who should be aware that if proper Software Development with Cataloged Quality Control was instituted on each revision over the last many years, problems such as this wouldn't even exist to conversate upon. Windows 10 is just about the most proven and thoroughly tested operating system that ever existed in audio production to date. With legacy USB 2.0 as apparent, open, and vetted as white bread. A proper tabled and historic indexed codebase would INCLUDE the past revision fixes for this issue, preventing the same cycle to be repeated over and over again with each firmware release. Year after year. The definition of insanity is repetition of the same actions somehow expecting a different outcome/result. This is that.

Beta testing should be focused on hammering new feature sets and documenting instabilities with the added code introduced for NEW functions. It should not be about regurgitating the same broken code for USB incompatibility with Rig Manager, of which is NOT broken in its official OS9 release. That individual component surely required no re-writing, and once established should never have to be re-authored again. This rinse repeat that occurs with every single firmware revision where multiple users report Rig Manager disconnects has no justification, whatsoever. PERIOD. It's just bad code development contrary to uneducated rat feedback.

Kemper, please absorb the comments and seriously consider it. The fact is your incredible technical innovations should not be hampered with sloppiness. Furthermore, to the troll rats who responded, you have a great weekend as I'm confident there are many Youtube videos awaiting your worthless opinions in the comments sections. You guys truly help make the Internet a wonderful place.

This is a problem 100 %. I wasted so MANY hours last night (which is a recurring theme I have had with Kemper - wasting time dealing with breakage they constantly repeat) attempting to connect Rig Manager 3.4.45 to the latest OS10 Beta on Windows 10 Professional. A no go. Had curiosity over liquid profiling and sure enough experienced an entire evening of wanting to throw this piece of sh**t out the window. This is not the first time nor will it be the last time USB connectivity gets derailed with Rig Manager and future hack job firmware updates to Kemper Hardware. Official OS 9 release on the Stage functions on multiple computers in my studio (Win10 Pro - fully updated and patched current), with the exact same ports, same exact cables - while the OS 10 firmware update to the stage IMMEDIATELY zeros connectivity in Windows Device Manager. The kemper stage under OS10 is literally not detected by the Windows Operating System itself and a manual firmware downgrade back to OS9 IMMEDIATELY restores that USB detection. WHAT THE HELL.

I have done everything possible to eradicate any potential conflicts - every nonsense work around and tech troubleshooting technique. As an IT Sys Admin, I even took things further to registry edits and BIOS firmware Updates to my god dam motherboards. ABSURD!!!!!!!!!!!!!!!!!!!!! So sick of these problems and I know I'm not the only one. What makes me irate about this, is that these errors are literally par for the course for Kemper. Just look at the forum over time, and you will see YEARS AND YEARS AND YEARS of these same exact repeating complaints with EVERY SINGLE firmware release impacting sporadic Rig Manager connectivity issues for users. Then the same armada of blame game fan boys pointing to hub ports and cables, and blah blah blah. Its the Kemper itself and their inability to provide rock solid USB drivers to the masses, ignoring industry proven comm instructions code, or even providing official Asio! You guys are supposed to be OG's in this industry so WTF, and the version right before this has stable USB connectivity that required NO UPDATING. This is USB 2.0 dinosaur tech for god sakes. No other supposedly professional piece of gear do I have in my studio is so volatile from rev to rev. NONE. OP, you are not alone, and you are not crazy, the pain is real. Experiencing this nonsense at Kemper's price points is inexcusable in 2023.

@LarsRock - thanks for the update - as you can see this thread has continued. Your update after starting this thread is appreciated. This is company recall level in my opinion, and these are not isolated incidents. Entire distributed inventory worldwide has this problem but Kemper won't post or admit it. Its big. The issue with potential failing parts be that battery depletion or motherboard battery holster clamping tightness not is not new to Kemper and definitely not new to the Profiler stage unit. this problem has been around for YEARS. It recurs, And that alone truly disgusts me.

I know the calendar dosen't stop me from using the unit, but the whole idea of a unit I paid 1700 US dollars for new with a glitch in it that's well known has tarnished my want to even power it on. Like - Purchasing the guitar of your dreams and opening up the pick plate to see twist tied and bubble gum affixed electronic connections instead of soldering points. It just ruins your experience knowing there is CRAP going on inside. What will they send me when if I return for a replacement as a new unit - surely somebody's previous RMA claim (used), absolutely positive about that.

I am pursuing a complete return and refund and honestly, last night I plugged back into one of my Blackface DLX reverb reissue tube amps with some CS69 pickup, and once again became in awe of the difference in real sustain - snap - and authentic saturation. NOTHING beats the real thing, convenience for recording set aside.

Kemper you failed us with this - please do the right thing.

RA

I want to add this link, at the time of that original thread (years ago), there were very active participants in making this issue known. I think the product was fresh, new, and people were eager. I think that hype train has died potentially affected by its bugged performance since release - from pedal actuation failures to boot up failures, to clock issues that have sat with it since its retail kickoff years ago.

As is in this thread, there still is zero clarification in any of it officially from Kemper, and in all honesty, you can read this entire multi page thread in 2021, and the one I'm linking too from 2019 and still sit and scratch your head with zero book end closing or confirmed statement of possible causes or clean resolution. Its so all over the place its pathetic .......... It, like this thread contains lacks, non-complete response from the company, and or small bits of contribution that still leave us with no official picture at all and zero update to status.

Its identical.

I'm returning my unit - I can't trust what they are doing with this product and every time I look at it now, it angers me. I like others am already on a second Kemper stage unit. Kemper team you guys have failed here. I don't care anymore if it sounds great, that formula tech for audio scripting is the secret sauce you developed a decade ago, you have had more than enough time to make sure decades old tech like simple CMOS battery capacity storage was hashed out. No official Response and this kind of product release is just simply unacceptable in 2021.

(Link) =

Stage losing Day/Time when power disconnected

I hope they keep this post up, its here to help those in the know. I never have posted in forums before, and somehow feel obligated to close this out. Good luck everyone.

One last post edit: - I am no longer in the industry doing this professionally anymore, but with millions and millions of online views worldwide under my belt and major TV exposure as well and FM radio play, your Profiler Stage product visibility is a single post away from major damage control. Kemper your response to such inquiries is inadequate and I hope you make the change for the better for the rest of your customers . - RA

AidyJames - Thanks for that, you actually saved me from trying that exact thing (firmware regress to older install version) - I had been holding off on that attempt for days now betting from what I've seen thus far that I'd still be in the same position with the break. I'm not familiar on their architecture and or how the system board powers and manages clock counters, but the fact that it happens w/ both AC mains and unplugged power cycles leaves me in the dark. I too was seconds away from just opening up the case (which is easy enough) and replacing that battery to see. I'm done making guesses at this point. I still can't believe more folks are NOT posting here - this IS WIDER than its being reported. You are getting feedback yourself from retailers of returns for this clock reason, and I was given tech support feedback that they were "aware" of the issue affecting users.

No official posting in this thread by a forum moderator or any feedback from internal support teams in here has me TOTALLY questioning if Kemper even knows the official cause/solution. Physical hardware swap/returns are not fixing it, and your response from tech support doesn't even mention software as the target root. Ridiculous.

As a guy who doesn't want to keep posting/pissing into the wind I'll just be a viewer from now for anything changing with you guys - It's embarrassing how loyalty can be ingrained in us with some brands even when s!#$tty crap like this is made visible to others. Unless being a prick about it, the musician community at large will not know about this being in the "private" section of the message board. Their decade old underlying audio technology is pure genius, however their response to these support instances - is TRASH!!!!! Including threads I saw from 2019. Nearly a $2k piece of equipment, not sure what planet we live on where that is pocket change even for a studio gear head like me, but this kind of breakage and confused MIA silence from Kemper is not acceptable at this price range PERIOD. Hearing what's happening to you guys just makes me angrier. Sadly I may not be a customer much longer, Kemper Team YOU have the power to make right, including contributing to this thread with a REAL answer. Other than that - I'm out.

I'll chime in for today to help keep this thread active. I am very concerned that more users may not be contributing into the pot. If this is OS firmware related I would think the volume on this complaint would be MUCH higher (across the board). OS upgrades are global, and the stage has surely been a successfully distributed product line since its release. Its obvious that those here taking the time to post - thank you btw - (of course a large majority of users don't post in the forums but use the product) are having similar and time coincidental breakage across ocean divides - only Kemper can truly know the extent of the damage (internal support tickets).

If the profiler didn't sound and more importantly "feel" the way it did (seriously its amazing) - I'd be returning it for a full refund in a New York SECOND with quality control issues of this type (recurring this late in its development). Very difficult decisions to make indeed for us fans of the company, and I can safely say it is the ONLY time I would have EVER made the exception to keep something that's broken brand new. The offered pedal return/replacement has not corrected the problem for members, and Kemper team knowing this, if you are reading this (and not responding) - please fix it with a definitive resolution! Good luck to all of you affected, and please let your voice be heard if you haven't.

AidyJames - question, when you received your replacement unit for that month long period, was the latest firmware on there or did you upgrade it. I'm truly wondering if software is playing a role at all in this or not.

I really don't want to fall into the same scenario with a replacement inconvenience if the problem is just to be recycled all over again. This is my second unit already - with the first being from Guitar Center which was damaged cosmetically (The fact that they re-sell used or demo equipment as new is very real). Buying from Kemper direct I was surely hoping to be done with this game. This really bothers me, but at least the pedal unit can still be used without downtime at the moment.

Let me know . - RA

Quote from AidyJames

My first Kemper Stage that I bought about a month ago had this issue from the start and it was exchanged for a new unit. Since yesterday, the replacement Stage has started displaying the clock setup error that was present in the first one.

The store are reluctant to replace this one in case it’s a problem with their entire stock. From the other replies in this thread, it looks like a lot of users are having the same issue.

I’m new to Kemper, so is this likely to be resolved with the update that others in this thread have been informed about in the next week or so?

AidyJames - I'm a bit in the air with this myself now. Was given additional information from Kemper USA after I posted that the planned correction may not be coming as soon as promised. A firmware solution may be delayed (not 2 weeks as I was told). If you track down through older threads which can be cumbersome to find, you will see this issue with "system clock error" is not new at all and goes back to much older units in the past as well (years back) and addressed either by physical fix of the battery, battery holder, and or software firmware upgrades. I was really hoping that these items would be sorted by 2021. Really. Its a recurring theme and possibly related to either physical or software. Can vary by case.

I was sent a UPS return label and have not used it yet, hoping this is firmware related (putting my faith in Kemper). It clearly evident that many are affected by this. I did some more work in the studio last night and just can't seem to part with the item, it sounds too good. Total replacement for my wall of tube amps. At this point I will stay committed to keeping the product (and not returning it for a refund) and hope that the company does the right thing with these issues. I'm watching my email and this forum daily for an update. If others are reading this - post in this thread please - volume and awareness are everything to getting a global problem fixed in a timely manner. You are not alone. - RA

Just an added FYI - I received input from a representative at Kemper Americas Repair team, that they are aware of the situation and know of it being wide effecting. The positive response was this is to be addressed in a coming firmware update in the next week or two (I hope). However......... was still offered to return the unit with a new stage replacement (like Stateson) which definitely confuses me.

If this is a firmware issue with the latest OS release - then a new unit wouldn't be required. I'm awaiting clarification on it via email (you know how that might go), and if this is indeed firmware related I will surely wait. At this point, I just click past that calendar error message and get back to work - as a Profiler Stage user I switch over to pedal stomp mode/ or performance mode / or keep the "amp" module on the EQ screen and don't have to look at the blaring BLINKING LIGHT error. Again for confirmation from my side - I get the error message no matter if mains is connected or disconnected/reconnected. Opening Rig Manager via USB corrects the date error - but the next reboot the error returns.

This entire Kemper forum has been extremely helpful on a zillion different topics even before I bought this thing. Thanks for contributing.

Quote from dmatthews

Just opened a ticket. Only happens if I power down, remove the power cable, then power back up.

If I power down/up with power cable in it doesn't happen.

dmatthews - mine was doing as yours is at first, but now its doing it both ways variably. No rhyme or reason, just one constant now, its returning 100% of the time. I submitted two tickets, no response yet. Thank you for contributing in with this one. RA

(Edit) - Removing my previous observations, as this Stage unit is still functionally broken (getting time clock error messages shown in this thread) - however the troubleshooting variables I listed are now showing completely different outcomes hours later and do not help with clarification for a forum reader or Moderator. Its all over the place - Kemper Support ticket submitted.