Does your Kempers return/alt. input make crackle sounds?

    Does your Kempers rear return/alt. input make crackle sounds? 6

    1. Yes (5) 83%
    2. No (1) 17%

    Hey
    everybody





    Some people
    have trouble with a crackle sound/volume jumps when using the return/alt. input
    at the rear of the kemper as an input.



    Please take
    part in this poll.





    I found
    this problem myself in august, after getting the unit in June. KPA was unsure
    about my problems and replaced the unit - same thing with the new unit. Kemper
    could not replicate my problems with the return-unit. The front input works without problems as
    long as the effect-loop is disengaged. Cable/guitar switch are making no difference.





    Here is a
    sound-file with my troubles. Listen especially to around 0:58.




    https://soundcloud.com/georgesunset-1








    Now, since
    more people are trying the return/alt input with the new firmware update, more
    and more people found this problem.





    So please -
    let´s gather all the information about this problem together here in this
    thread instead of 20, and remember to open a support ticket! It does matter.






    Thanks to
    all.