I just recently purchased a Rackmount kemper with the Poweramp, but instead they shipped me one without the power unit I've tried emailing kemper, calling them, and I have gotten no response back whatsoever. All I want is just the Unit that I paid the extra $425 for. I even made sure and double checked all of my receipts to see if I indeed purchased the profiler with the poweramp and sure enough I did, I even bought it off of kemper's own (US) website to ensure nothing would go wrong. If anyone has any sort of suggestions or has experienced something similar I would like to know because this is a first for me. Also if anyone could help in any sort of way that would be greatly appreciated. 
HELP!! Ordered Powerack and they shipped me the Rackmount version without the Poweramp
- joehampton
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Sorry to hear about that.
Your email arrived this morning in germany and has immediately been forwarded to our Denver office.
I am sure they will reply to you in a timely manner. -
Kemper treats their customers really well. In my case I bought a factory refurb white toaster from Kemper US, and it had a minor hardware issue. Kemper sent a new in box black toaster to me as a replacement as soon as they got a tracking number on the one I returned. The replacement has worked flawlessly. And Kemper US was very patient through all the ebay hassle and did not let that affect the replacement.