Warranty question: If I need to repair a KPA where does it get sent? Does it have to go back to Germany?
I'm in the USA.
I think this is the 3rd time this question has been asked without a reply, i've asked the same and someone else has asked it..anyways i assume the US dealers will have some training to do that, but not sure only Kemper would know the correct answer.
Does the manual state nothing about repairs? In either case it is definitely something to be clarified.
I'm not in the USA, but in Switzerland.
Currently, there's no local dealer that carries the KPA, so I ordered mine from Thomann in Germany.
I had a couple of smaller issues that I reported to the hotline - my KPA is working, I have occasional weird behavior during reboot, which I thought were firmware issues. They decided that I should send it back and get a replacement.
Since everything that's sent from Germany to Switzerland and back has to go through customs, there are a few formalities which kept Thomann from sending me a new KPA right away. If I'd send mine back, they'd have to wait for it, fill out the custom papers for a replacement shipping and then send it back to me. That's about 3-4 days transit each way plus a weekend in between
plus the time they need to process it. I guess it would have taken close to two weeks from the day I would have sent my KPA back until get a new one.
So I called up the KPA hotline in Germany, and asked them nicely if they could already ship the replacement if I gave them my credit card # as a security. They'll send me a new KPA tomorrow and I'll send mine back once the new one arrives. Zero downtime!
That's what I call customer service. 
Thanks Burkhard, Katja & Co.
I'm sure Kemper eventually will have repair places in as many counties as possible, it will make life easier for everyone, I bought from Sweetwater in there USA which offers a 2 year warranty, so I'll let them deal with it, if I have any problems.
