Rig Manager crashes while importing profiles (kipr files), insufficient exception handling

  • I bought a lot of profiles, which I saved in a directory structure on my harddisk. Trying to import that directory structure (with the .kipr files etc.) I just encountered several crashes of the whole Rig Manager unfortunately! ( Using Rig Manager Version 3.0.131.16339 on Windows 10 PRO x64 German, Version 10.0.18363.959 ).


    Maybe there is a more robust import function I did not see (?), but I used the Windows Explorer drag'n'drop method, adding the directory structure to a Folder below my "Local Library" (All Rigs). For some directories that worked very well, but sometimes the whole application crashed!


    Being an IT professional myself I can give you some more specific descriptions (hopefully it helps):


    1) What I first realized, debugging the issue, is that non-ascii special characters in file or directory names are not handled well - instead these lead to crashes (at least its not hard to fix that manually). I would strongly recommend though to introduce some kind of exception handling here in the programming routine with two results: a) Just skip problematic files you cannot handle. b) I would definitely report the number of errors / skipped files, so the user knows that there are issues and can try to fix and repeat (ideally with some extra text information about the type of issue, too), but please try to not let the application crash! ;)


    2) In my case I could reproduce, unfortunately, that in a situation with a directory structure with different sub-directories and a lot of profiles the Rig Manager import did not work consistently for me: For instance, importing directories A....1, B...2, C...3, D...4 all together, assume the import crashes somewhere at C...3. Ok, then when I restart and check again to import just A...1 and B...1(which were already successful) that works great, app telling there is nothing new, so far so good! Then I try to import C...3 again, crash! Not nice. ...but strangely though after 1-2 new restarts of the Rig Manager chances are that it is now working in a new retry, I observed that a few times now. Suddenly it imports or suddenly it detects that it already has the files but at other times it crashes, when basically there should be nothing different.

    This is really an issue, because the application should behave consistently, not sometimes importing, sometimes not, without changing anything at the file or directory level - hard to tell what is going on.

    --> At the moment it seems there is no log file reporting last steps, errors or something like that, is there? (Did not find one). It would probably be a good idea to including a logging mechanic in the application writing exception messages into a file to make debugging easier, don't you agree?


    Thanks in advance!

  • I've just bought the Josh Middleton heavy bundle 2 and I cant import the files because the rig manager crashes or it gives me a message that the files are damaged. I bought the KEMPER yesterday and today I have problems.

    Can sb tell how am I gonna fix this?

  • Hi, silkof.


    Welcome to the community and congratulations on getting your Profiler.


    You need to unzip the files.


    You should then be able to drag them into the Local Library

    OR

    MyProfiler folders.


    Navigate through the files with the left and right arrow keys to autoload them into the Profiler so you can audition them.



    Since you're new here, here are some resources that will be invaluable to you.


    ? Kemper Manuals and Quick Start guides ?

    ? Rig Manager Download and Documentation ??

    ? Kemper Tutorials & Demos (videos) ?

    ? Before you buy Commercial Rigs and Profiles check out the Rig Manager for Rig Packs and Rig Exchange

    ? Kemper FAQs (Frequently Asked Questions)



    Download Main Manual 8.5 English

    Download the Kemper Rig Packs

  • Thank you I had them unzipped. For some reason there were 2 different versions of the same profiles. One version of the profiles was damaged or sth. The other ones were loaded perfect.