Profiler frozen on one shitty sound!

1st Official Post
    • New
    The Profiler Model referred to in this thread is ...
    ☑️ Profiler Player

    My Kemper profile has been nothing but buggy. Using the on screen Mac editor has caused it to freeze on one shitty sound. Restarting the unit multiple times and unplugging the USB has not worked. Taking it to a repair centre is not right. I haven't even used it yet. I have tried to get help prior but Kemper just tells me to go t to the repair centre. Not good enough for a brand new unit!

    • New

    Sorry you're having issues. That's unusual behavior, to say the least.


    If it's a brand-new unit, can you take it back to where you got it?

    “Without music, life would be a mistake.” - Friedrich Nietzsche

    • New
    • Official Post

    rhi_100 I don't find any support ticket with your e-mail, name nor serial number of your Player.


    If you restart the Player and it is not connected to a Mac via USB cable, can't you simply change sounds via BANK and Rig buttons?


    Please open a support ticket and let's investigate the scenario first. Since you seem located in Australia, we should first understand what's going on.