Kemper will not power on!

carltonec · Jun 3rd 2013

So, I was just doing some jamming, and the Kemper suddenly shut off, and will not start! There were no power surges here or anything, so I am at a loss as to why this happened. Is there anything I can try to get this to power on, or is it most likely dead?

Oddly enough, when I dial the Kemper support phone number, it says I have reached a number that is no longer in service. Unless I dialed it wrong? I am in the US, and I am dialing 011-49-700-776345464. That IS the number, right?

lightbox · Jun 3rd 2013

700 are some sort of service numbers. I have no idea if they can be reached from abroad.

You could try 011-49-2361-937-6824 during german business hours which should be between roughly 3am EST - 10am EST if you are located in the US.

Cheers,
Martin

carltonec · Jun 3rd 2013

Thanks. That number at least rings.
I sent some email, I guess I will just have to wait and see, or get up early and call before work.

lightbox · Jun 3rd 2013

In the meantime you can have a look at the wiKPA document provided by viabcroce. Read page 17 and following. There's some troubleshooting tips.

https://www.dropbox.com/s/svw5…iKPA%202013%2003%2022.pdf

carltonec · Jun 3rd 2013

I will check that out. Thanks! This is really depressing me today.

carltonec · Jun 3rd 2013

Unfortunately the advice there didn't seem to work. Still dead. I called my dealer, and they are going to take care of it for me. But still, what a bummer!

rm12 · Jun 4th 2013

have you tried to plug off all cables, wait 15 min. and try again?

carltonec · Jun 5th 2013

Yeah, I tried that. It's dead.

Zirni · Jun 6th 2013

Hi,

I've got the same problem. Kemper Support wrote me that maybe the power supply is brocken. I reinitialized some software components (Rigs, System...) but this did not help. So in my case there seems to be a hardware defect. I think the power supply has to be changed...

My Kemper amp is actually in repair at Kemper... very sad!

Best,
Bernhard

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