TBH, I can't understand your sarcasm... but it might be just me
Do you have any record of Kemper not showing themselves committed and serious, and with an above-the-average customer care attitude?
You are right - in general.
Kemper does great stuff - even when they were not asked to do so
But I absolutely do not like the approach of asking the customer 2 1/2 years ago for a design of the KFC - and than coming up with nothing.
That is not fair - and not Kemper style.
I think, with regular project controll, you should be able to bring something like this to the market in 2 1/2 years. There is nothingm that has to be reinvented.
TBH: You should not ask the customers, before the project started. I would have done some functional prototypes with any design, before I asked the public - and than come to the market quite fast. Obviously Kemper did not. Otherwise, it would not take so long. So obviously, they just started a thread, and then, some weeks/months/years later, they might have started the development process - I dont think this is the right way.