Posts by stillhill

Quote from cmbrowns

With what you describe, you're beyond forum advice.

But a few last suggestions -

You say it opens. If the Kemper is not connected at all, it should still open. Just no editor section. Not sure what you mean by clicking around, but without the Kemper does it still crash? if so, that wouldn't be a bad USB port. If not, do you have content in RM? Like something in Local Library?

When it crashes does it seem related to any specific rig or folder you click around in?

Try selecting a Rig and copy then paste it to some other folder. If that works, RM would seem to be OK and would seem to point back to the Kemper.

Maybe with that small bit of troubleshooting you could give Kemper Support something more to focus on.

Good luck.

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Appreciate that extra info. No it just freezes on it's own even if I don't touch the mouse at all.

One thing I tested was I had JUST enough time to click file and preferences and see if the beta checkmark was checked and it was.

Currently, there is just enough time for the update screen to pop up asking to install the beta, and it's just frozen.

I also tested unchecking the box.. it froze still and I re-opened, clicked file and preferences and saw the beta box unchecked and waited... still froze.

Was hoping maybe that was causing the freeze but nope.

Quote from cmbrowns

If you have the same issue on both Mac and Windows then you probably should be looking at your connections.

You mentioned trying 2 cables. But if it's through a hub, try bypassing the hub. If you're trying through a USB-C with an adapter of some sort, try a USB-B port. Beyond that, support is still the answer. Maybe something is defective in the Kemper USB port.

My worry is a defective USB port. I wasn't using the hub, but direct into the MacBook usb port (that I tested with a stick and the port works).

Quote from cmbrowns

If you have the same issue on both Mac and Windows then you probably should be looking at your connections.

You mentioned trying 2 cables. But if it's through a hub, try bypassing the hub. If you're trying through a USB-C with an adapter of some sort, try a USB-B port. Beyond that, support is still the answer. Maybe something is defective in the Kemper USB port.

My issue on Windows 11 is different than the Mac.

On Windows Rig Manager opens, I can click around for 5 seconds and then BLAM! Freeze, unresponsive. Tried everything including working with their support. I mean everything.. kemper unplugged, unplugging any usb hubs and trying (per their suggestion). In other words, I can't even get it to open and be functional, with NOTHING connected.

That's why I grabbed my MacBook.. and now I've hit this roadblock.. ugggh

yup tyty

Yup, did that. I have the latest beta of rig manager... AND the latest 10 beta OS.

Still not finding the kemper

10.14.6 mojave

No, I manually did the profiler with a USB stick

I get a yellow message that there is a connection issue in rig manager (can't find any profilers)

Just updated to 10 beta

Just enabled "beta" in rig manager and it installed the latest beta

So in other words, I have the most up to date there is..

And still no go.

Upgrading to beta 10 requires:

Rig Manager 3.4.38 for Windows® / macOS® and 1.4.0 for iOS® required!

I don't even see where to install this latest rig manager.

I did 9.0.8

I have both.. on Windows, rig manager won't even open... at ALL.. freezes etc. I've worked with support for a couple weeks and tried everything. They've now ghosted me.

So I am trying my macbook and now have hit this brick road.

Yea I haven't tried the 10 beta

Still no go

Found the OS update, and updating now!

thank you

Can you direct me to where I can find that latest version?

I am currently using Kemper OS
9.0.5.45603

Mac Rig Manager
3.4.32

Thanks. I have an HSS strat.. EMG S1 at the neck

I have it connected directly from the printer looking port USB to my mac laptop

I have the latest rig manager installed

I've tested the USB port on the laptop and it finds a USB stick just fine

I've tested 2 different USB cables

I've restarted the mac and Kemper

I've tried with the chicken head in browser and performance mode

Any other ideas?

thank you

Can't find it anywhere.. can someone point me in the right direction, maybe a picture as well?

Thank you!

Thank you. However, the app goes unresponsive even without the kemper connected at all. I can't get RM to launch and not go unresponsive after 5 seconds

Just attached a screenshot.. I've uninstalled, removed the files they've asked, and when I install the latest version I see this.. if I have uninstalled, and re-installed, why is it finding these patches etc??

I don't even have the kemper connected to the computer..

2023-07-23_13-20-24

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