Support got back to me. Very great experience and provided some steps to See how things are functioning.
They described a button "counting" mode that will count foot switch presses to validate if its software issue or hardware.
Try yourself by pressing together the buttons INPUT&BACK to enter "Spy Mode" it displays counters for all the switches so you can see if its actually communicating.
When in this mode I was able to see it react the same way where about 30% of my presses were logging and rest nothing. I still had to hit a certain way to guarantee a press and pretty hard.
I ended up solving my issue while in the process of using this function. Was super handy and am now able to just press the button with my fingers again and it reacts the way id expect.