Hey there guys. I have already started a thread with this topic and thought the problem was fixed, but 2 remotes, three cables and three profilers later, I experienced my remote losing connection with my new powered profiler yesterday during rehearsal. I am emailing Kemper as soon as I am done with this post but I have to believe there is a serious problem with a batch of remotes or cables coming from Kemper. I cant be the only one who has experienced this over the last 6 months.
First Kemper / Remote bundle I purchased, the remote lost connection. I contacted Sweetwater and they said buy a new cable. I ended up purchasing a new second Kemper and cable. The remote loses connection with new cable and new Kemper. Kemper replaces remote.
I purchase a third new powered Kemper / Remote. New remote loses connection with new powered Kemper last night.
Each time, the remote freezes up and I have to shut the Kemper down completely and turn back on to get the remote to reconnect.
I am beginning to think that maybe the quality control of Kemper is not worth the price I am paying to use their product.
First unit purchased in November of 2017, second in Feb 2018 and last unit in May 2018.