Fault to unit

  • Hi everyone,

    After what seemed like forever I finally got back to playing live at the weekend only to have a catastrophic failure with the Kemper (8yrs faultless service) the unit was totally dead, I went through the usual power check procedures to no avail but noticed a rattling inside the unit, turned out to be a plastic lid off some electrical component (see picture)

    Any ideas how drastic this might be ?

    Finished the gig using a line 6 kidney processor <X

  • You received the proforma invoice together with these instructions. We have customs between Great Britain and EU now, which requires a proforma invoice:

    PLEASE DO NOT REPLY TO THIS MAIL! PLEASE REPLY TO THE ORIGINAL TICKET!


    Dear Sir or Madam,


    please find enclosed the RMA document and proforma invoice for the customs.


    Please use the value of goods and the tariff code for the shipping documents that you can find on the attached proforma invoice.


    Print it out and put a copy inside the box together with the defective device. Then write our object number B00000… (you can find the number on the RMA document under: YOUR DOC) outside on the package.


    Please attach a copy of the proforma invoice outside on the package for customs.