Hello, I installed the rig manager in my pc (windows vista) regularly but I have an error (code 37 - Impossible to initialize the unit) during the installation of the driver. Tried uninstall/reinstall several times but the result is alway the same. Somebody has any idea on how to solve the problem? Thank You !!
Driver installation error [solved]
- ad30tc
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Hello, I installed the rig manager in my pc (windows vista) regularly but I have an error (code 37 - Impossible to initialize the unit) during the installation of the driver. Tried uninstall/reinstall several times but the result is alway the same. Somebody has any idea on how to solve the problem? Thank You !!
Yep I'm having the same problem... Couldn't find any solution for it so far I'm on Windows 7 (in VirtualBox on a Mac Pro)
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Mac pro 32 bit win 7 home (Parallels) here and the kemper drivers say they are not compatible with the operating system. RM did install but will not communicate with the kemper.
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vista is not officially supported but i've red that some had good success in using RM with vista. parallels in general seems fine but of course there are general installation probs you can run into, depending on your installation of windows. you might want to contact support and send them some details.
thanks, sg -
Mac pro 32 bit win 7 home (Parallels) here and the kemper drivers say they are not compatible with the operating system. RM did install but will not communicate with the kemper.
Can you provide the exact error message you've encountered?
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this might help: http://pcsupport.about.com/od/errorc/a/code-37-error.htm
gs -
Can you provide the exact error message you've encountered?
I sent the exact message to the support email. It said the dll file in system32 folder was either not written for windows or is damaged. I downloaded the drivers many times and always get this error.
Thanks,
Tim -
Turns out my version of Win 7 Home would not load the WdfCoInstaller01011.dll included in the driver provided by Kemper so I followed the instructions at the below site and replace the file in the Kemper driver folder and reinstalled and it works perfect!
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Yes I have the same code error (37)on both Win 7 Ultimate and Home.
None of the methods I tried worked so for the moment I will wait for a better
driver. -
Sorry for the rant, but the whole reason I switched to Mac was to get past this antiquated driver crap in Windows. I have installed Virtual Box on my MacBook Pro, installed Windows 7 32 bit Ultimate(ultimate frustration), downloaded 2.3.1 on the KPA, downlaoded Rig Manager, and it grabs everything from the rig exchange, but simply will NOT sync with the Kemper, which means it is completely useless. Please tell us MAC users some real info!!!!! If I buy a windows machine, and the MAC version is released soon, I am going to be extremely pissed. Please Kemper, pick 1 - Q1, Q2, Q3, or Q4. Thank you.
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Deadpan, the link in the site that you're posted allows you to download an Installation file, how do you get the file?
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You go into the install folder and copy the coinstall file to the kemper driver folder. Note you will need to uninstall the current driver. This can be done in the printer and devices menu.
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thank u
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You go into the install folder and copy the coinstall file to the kemper driver folder. Note you will need to uninstall the current driver. This can be done in the printer and devices menu.
This finally did it for me! Thank you so much! The Rig Manager is awesome, except the whole Windows, no Mac thingy is still not so great... I'm grateful that my Mac Pro runs a virtual Windows machine in background like a boss
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You are Welcome!
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Problem solved!
With the new beta 2 version of the rig manager I've been able to install correctly the kemper driver !
Once more I'd really like to thank Kemper for listening to customer's requests, that's the attitude any manufacturer should have !
Andrea
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Funny thing, for me the sync did not work on my laptop with Windows 7, 64-bit but
it worked like a charm without anything else than a normal installation on my old Desktop
with Windows Vista 32-bit. -
Nope, I spoke to soon.
It only sync'ed an even 1000 rigs out of my 1325 rigs that I have in my KPA. -
Hi to all,
i red the posts in this thread, but did not understand, what to do . May be You can help me with my problem.
Today i tried to install RM and connect my Kemper to the computer. But it seems, Windows can not install the driver for the Kemper properly. Rm does not see the Kemper.
My system: German Win7 Prof 64bit, RM version beta 2 64bit, Kemper OS 2.3.2 beta (Kemper does work on its own)
In the Device Manager i see the Profiler, but the info says, that it does not work properly, no drivers are installed. By "Treiber aktualisiern" (renew drivers, sorry for my english), windows says like: "found driver software, but during the installation an error occured. The device does not work properly".Do You know, how to install the driver properly? How to check the dll (or .inf or ini ?? no idea, what is the right one) and where to find that one? May be i can install the proper driver derictly with the right dll file or somthing similar?
Best regards and thank You in advance
AlexOne more Info: i have no internet connection on the computer for music production. And there wont be one. So the problem has to be solved directly, with files and installers, that i can trasport via USB flash drive.
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alex, the installer contains everything required.
best, gs