Master vol scaling (w. video) issue

  • Hello there


    I've read through a bunch of threads dealing with the volume scaling issue. I have had a volume issue ever since I received my kemper almost a year ago. Here's the breakdown:


    Problem:
    1) Master volume does not work (happens occasionally)
    2) Master volume indicator will flicker back and forth when turning the master vol. knob - and will continue to flicker when I stop turning the knob.


    Good to know:
    1) It has happened on several occasion - it appears to me, that it happens more often when in the rehearsal room.
    2) It happens at random when I turn the master vol. knob.
    3) My sounds/profiles sound well enough - no added distortion or anything to indicate a broken unit.
    4) The problem occurs both with poweramp on or off
    5) I have updated the kemper regularly - the problem has persisted through all the firmware versions.
    6) Watch the video for visual representation - it'll show what happens =)


    http://youtu.be/hljflOcK5WA


    Anyone have any good ideas? I realize that I may have to get in contact with my supplier and have them send it to kemper... and yeah, well, that will leave me ampless for weeks (the horror.... the horror)


    Thanks in advance guys!


    //Marcus