Rig Manager doesn´t sync with KPA

You're not alone , do a search on this sub section of the forum.

Most cases are due to a faulty USB layer on your PC/laptop . I had to use a virtual machine for my main PC ( Heavily hacked win7 64 bits ) while it's ok on the other Win7 PC at home.

Try to hookup another laptop/pc and you'll sync in no time.

Quote from reini128

Hi guys,

i simply don´t know how to sync the manager with my KPA

I´ve used 4 different usb cables, all usb ports on my pc and from my active usb hub, nothing works.

The rig manager simply doesn´t sync and show the rigs from my KPA.

Does anyone have such a problem, too?

Technical facts:

-KPA Rack with latest firmware
-Windows 7 64bit
-latest Rig manager version

Thanks a lot

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+1

if you don't see the Profiler icon within the list of locations on the left, Rig Manager cannot communicate with Profiler. this is likely to be a driver issue and nothing generic. you need to makes sure that the driver installs correctly. contact support by email if you require assistance.
best, gs