Rig Manager in Sync with Exchange

Joptunes · Apr 1st 2015

Just updated to the latest OS X version for Rig Manager. No troubles with the install or seeing my profiler.

My issue is that when I go to the rig exchange, i don't see any rigs newer than March 8th. I know there are more rigs that have been posted and can see them through the normal website interface, but not through Rig Manager.

Didn't see a sync command, anyone have any tips?
thanks,
sean

paults · Apr 1st 2015

Close Rig Manager, using "Exit" (don't just close the window), and then open RM again.

Joptunes · Apr 1st 2015

Just tried it, by clicking Quit Rig Manager and let the program close by itself.
Then relaunched Rig manager. Get a message at the bottom of the main window saying "requesting rig list".
then it comes back with 5810 rigs in the exchange. So no change.......

paults · Apr 2nd 2015

Does your computer's clock have the current date?

Arne · Apr 2nd 2015

The computer's clock does not matter. Rig Manager compares the complete list it gets from Rig Exchange with its internal database, then downloads all missing rigs. If the message "Requesting rig list" vanishes without any new rigs being downloaded, then Rig Manager probably gave up due to a connection timeout. If you still experience this problem, please contact support.

paults · Apr 2nd 2015

Thanks, Arne!

Joptunes · Apr 2nd 2015

Yep, ticket opened yesterday and debug log file sent to support.

thanks guys

sean

Joptunes · Apr 6th 2015

Opened up Rig Manager today and it did a full sync and got me up to 6104 rigs, and is in sync with the recent updates on the Rig Exchange. I didn't really do anything different than normal, so not sure if something else changed somewhere.

I updated support with the results from today.......All is good...
thanks,
sean

stratabuse · Apr 14th 2015

Same problem w my OSX latest version

Joptunes · Apr 16th 2015

Wish I could give you some solid advice, but I don't have anything other than to keep trying. I don't know what caused mine to start working, but it does and I'm in sync

sean

st1543 · Aug 13th 2015

Since last time it helped at Rig Manager for Windows deleting my local copy of Rig Exchange. Now I tried this again, but it didn't work anymore (see How to reset Rig Manager for MacOS?)

Arne from Kemper Amps told me it could be a timeout problem caused by slow servers of Rig Exchange - I have this problem since at least monday, so I don't think that this is the problem. Still showing 6332 rigs (delivered with RM as I know now) - last one uploaded 2015-06-30 ...

I see some rigs in my Rig Exchange folder in RM created at 2015-08-29(uploaded 2015-05-03) - but if that's the problem, more users would experience it ...?

Also I don't get a message like "Requesting rig list" ...

Anyone any ideas?

st1543 · Aug 14th 2015

Problem solved through deleting the local settings and stored data:
How to reset Rig Manager for MacOS?

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