Rig Manager 1.5 crashes upon startup

  • Hi guy's i'm pretty new to this. Just got my Profiler rack since sunday and can't wait setting it up the way i like. One problem. Rig manager 1.5 crashes every time i try to open it. 1.3 works, but won't recognize my kemper. I'm guessing the newest firmware isn't compatible with RM 1.3 since RM tells me to update to the latest version. But that version crashes every time.
    I'm getting this message:


    Rig Manager will quit now due to software condition which cannot be recovered. Please send the following log file to: [email protected]


    And then the location of the log file which reads:


    ------------- session start 2015-11-03 22:35:30------------------
    V1.5.16.11403
    Windows x64 6.1
    update because of pref version 65544 / 65545
    update because of pref version 65544 / 65552
    update because of pref version 65544 / 65552
    Location added: Local Library
    Location added: Local Library
    Location added: Rig Exchange
    RigExchange Connect Execute started, private=0
    !!!Exception!!!
    Font 'Helvetica' does not support style 'Regular'.
    at System.Drawing.Font.CreateNativeFont()
    at System.Drawing.Font.Initialize(FontFamily family, Single emSize, FontStyle style, GraphicsUnit unit, Byte gdiCharSet, Boolean gdiVerticalFont)
    at System.Drawing.Font..ctor(String familyName, Single emSize, FontStyle style, GraphicsUnit unit, Byte gdiCharSet)
    at ProfilerControlCenter.FormMain.InitializeComponent()
    at ProfilerControlCenter.FormMain..ctor(WinApp* app, list<Access::MetaCollection \*\,std::allocator<Access::MetaCollection \*> >* metaCollections, Collection* currentCollection)
    at Access.WinApp.Bootup(WinApp* )
    at Access.Application.Initialize(Application* )
    at main(String[] args)
    XML request success
    ------------------ closing application -------------------


    Looks like some problems with font, but i almost can't imagine fonts being the problem.
    Anyways. I'm really stuck now.


    Help would be much appreciated


    Dave.

  • this eventually will be fixed with the next version. in the meantime, make either sure you have no Helvetica font installed or all the faces required - in your case "regular" is missing.

    Get in touch with Profiler online support team here