OK I have nothing to add to the discussion apart from the feeling that your dealer is trying to screw you out of your money but I'm curious...
what if you bought the KPA from Thomann? I'm guessing you'd then need to pay shipping from Greece to Germany and Thomann would take it from there and get it back to you free of charge (as long as it's within an 2yr period)?
Horizontal line missing from lcd screen
- 40661d4ade5602bab6d4c5f085c0e61f79738f31
- Thread is marked as Resolved.
-
-
I bought Kemper from Thomann and just few days before end of 3yrs warranty I had an issue to be fixed. I haven't paid a cent even for shipping. But Thomann gives 3yrs warranty as retailer.
-
@metalmike: Like @hjscheffler told you you are clearly barking at the wrong tree and your tone towards Kemper is indeed rude. You are not the man in the middle between Kemper and dealer but you are the end customer.
In fact it is your dealer who is responsible for this whole mess by spreading misinformation and actually violating the contract that you as a customer have with your dealer.
In all honesty it is neither Kemper's obligation nor their task to contact your dealer to solve this issue for you.
In this case you as a customer have to insist that the contract you have with your dealer (and vice versa) be fulfilled.
It's quite easy actually. Maybe your dealer just intentionally tried to screw you by making you pay for shipping.
But if he's only a little bit professional he will of course know that he doesn't have any chance with his position before court.
So I would tell him just this: Either he pays for shipping as he's obliged to or you'll threat him with legal action.
I'm convinced he will gladly pay for shipping then. -
This isn't really about 'warranty' coverage. It's a myth. In Europe you get rights about goods lasting a reasonable time. In this case the Kemper screen shouldn't go like that within a few years if used properly. This is an expensive bit of hardware, not a pocket calculator.
Your contract is with the dealer, but it isn't relevant what warranty they gave you - ultimately if the goods are not of satisfactory quality then you are entitled to a repair at their expense.
-
@metalmike can you translate this text into English? and what is written with blue pen? 3 YEARS WARRANTY?
[Blocked Image: http://s14.postimg.org/e4ppq8xf5/text1.jpg]
-
OK I have nothing to add to the discussion apart from the feeling that your dealer is trying to screw you out of your money but I'm curious...
what if you bought the KPA from Thomann? I'm guessing you'd then need to pay shipping from Greece to Germany and Thomann would take it from there and get it back to you free of charge (as long as it's within an 2yr period)?I bought Kemper from Thomann and just few days before end of 3yrs warranty I had an issue to be fixed. I haven't paid a cent even for shipping. But Thomann gives 3yrs warranty as retailer.
I explained it in my previous post about the warranty issue! Factory warranty is 3 years, if your dealer's warranty is less than 3 years you have to pay the shipping costs to send it for repair. Repair work and shipping costs to get the unit back is free! If the dealer's warranty is 3 years then he is responsible for the shipping costs to send it for repair! I hope it's clear now for all! And i am pretty sure you guys didn't know about it, because all big dealers give 3 years! I think the confusion was made by my dealer, because i suppose when they started selling kempers they were giving 2 years, that's what the printed payper i attached has written on it! After, when i bought it from them, he changed it to 3 years and he wrote it by himself on the payper! So after they changed the warranty to 3 years maybe they forgot that they had to pay the shipping costs to send the profiler for repair and said to me that i have to pay for it!
Display More@metalmike: Like @hjscheffler told you you are clearly barking at the wrong tree and your tone towards Kemper is indeed rude. You are not the man in the middle between Kemper and dealer but you are the end customer.
In fact it is your dealer who is responsible for this whole mess by spreading misinformation and actually violating the contract that you as a customer have with your dealer.
In all honesty it is neither Kemper's obligation nor their task to contact your dealer to solve this issue for you.
In this case you as a customer have to insist that the contract you have with your dealer (and vice versa) be fulfilled.
It's quite easy actually. Maybe your dealer just intentionally tried to screw you by making you pay for shipping.
But if he's only a little bit professional he will of course know that he doesn't have any chance with his position before court.
So I would tell him just this: Either he pays for shipping as he's obliged to or you'll threat him with legal action.
I'm convinced he will gladly pay for shipping then.It's kemper's team and my dealers responsibillity to know about their contract! And everyone that has written in this thread was so sure that kemper company will help me not to pay a cent and they will cover the shipping costs no matter what, but they didn't know the warranty issue and contract between kemper company and my dealer, neither did i! I don't deny that it was my dealers fault after all, maybe he wanted to fool me, to spread misinformation for real or by accident, we cannot know for sure! Maybe it was just a human mistake, maybe not! I just wanted kemper support to help me make my dealer understand that i am right, because yesterday i didn't managed to convice them that they have to pay for shipping costs to send the unit for repair! But it was a between companies agreement! It's kemper company product after all and a bad dealer is harmful to them! Of course if this issue had gone far too way without solution i would take legal actions against my dealer! Anyway...
This isn't really about 'warranty' coverage. It's a myth. In Europe you get rights about goods lasting a reasonable time. In this case the Kemper screen shouldn't go like that within a few years if used properly. This is an expensive bit of hardware, not a pocket calculator.
Your contract is with the dealer, but it isn't relevant what warranty they gave you - ultimately if the goods are not of satisfactory quality then you are entitled to a repair at their expense.
Man you are right! I haven't even used it so much as others, and i took care of it like crazy! As for the warranty issue, my contract is with my dealer, but my dealer isn't an authorized repair center! So they have to send it! What you say is about having good intentions and care about your customers, not only take their money!
@metalmike can you translate this text into English? and what is written with blue pen? 3 YEARS WARRANTY?
[Blocked Image: http://s14.postimg.org/e4ppq8xf5/text1.jpg]
"We certify that on 25-9-2013 we supplied the following products
from our shop.
KPA POWER HEAD
KPA SOFT BAGThe products we supply are covered by guarantee of good function for 2 years from date of purchase.
The products have warranty according to the terms of each manufacturing company per case.
Τhis document is given for date of purchase verification."With blue pen is written the following words in greek: "3 ΧΡΟΝΙΑ ΕΓΓΥΗΣΗ", which, as you correctly understood, means 3 YEARS WARRANTY! And it was written by the dealer himself who canceled 2 years warranty that was written on the payper and gave me 3 years warranty!
Anyway, i spoke with my dealer (who spoke before with kemper's sales department, i suppose, and they solved the issue) and said to me that they will take care of the shipping costs and will send it! That's what @hjscheffler told me, too! I would like to thank him for his patience with me and my frustration, he has been really helpfull and i'm sorry if i offended him or someone else, i didn't meant to, i just wanted my Kemper repaired without paying nothing, as i had the right to have! I will update this thread when i receive my kemper back! Thank you all!
-
Display More
@metalmike: Like @hjscheffler told you you are clearly barking at the wrong tree and your tone towards Kemper is indeed rude. You are not the man in the middle between Kemper and dealer but you are the end customer.
In fact it is your dealer who is responsible for this whole mess by spreading misinformation and actually violating the contract that you as a customer have with your dealer.
In all honesty it is neither Kemper's obligation nor their task to contact your dealer to solve this issue for you.
In this case you as a customer have to insist that the contract you have with your dealer (and vice versa) be fulfilled.
It's quite easy actually. Maybe your dealer just intentionally tried to screw you by making you pay for shipping.
But if he's only a little bit professional he will of course know that he doesn't have any chance with his position before court.
So I would tell him just this: Either he pays for shipping as he's obliged to or you'll threat him with legal action.
I'm convinced he will gladly pay for shipping then.Legal action? to save what? if Metalmike starts a legal action it'll cost him something like 500 euros. and so to retrieve what? 60 euros shipping?? Dealer knows this so he is in a fairly safe position.
problem is that the added year of warranty was not clear on metalmike rights, maybe because it was granted in words and with a company timber, which by the way says nothing.
when I purchase an added year for a pc there is a contract I have to sign claiming what are my rights, i.e. covering of 80% of the damage.so I guess, at the end, metalmike will have to cover the shipping costs, which fortunately are not a big deal. Imagine he had to pay the repairs!
-
Legal action? to save what? if Metalmike starts a legal action it'll cost him something like 500 euros. and so to retrieve what? 60 euros shipping?? Dealer knows this so he is in a fairly safe position.
problem is that the added year of warranty was not clear on metalmike rights, maybe because it was granted in words and with a company timber, which by the way says nothing.
when I purchase an added year for a pc there is a contract I have to sign claiming what are my rights, i.e. covering of 80% of the damage.so I guess, at the end, metalmike will have to cover the shipping costs, which fortunately are not a big deal. Imagine he had to pay the repairs!
The extra one year warranty was granted by dealer not in words but with the blue pen. I advise metalmike to contact the authority that protects consumer rights, I believe they offer free service.
Sure shipping costs are not that huge, but the case is that retailer plays bad.
-
@michaelmellner: whenever I found myself in a clear position that I was sure that I would win before court and threatened my opponent with legal action the issue at hand was ALWAYS settled without going to court, and ALWAYS to my satisfaction I may add.
Oh, and of course I never paid anything, probably not even a lawyer is needed. -
Ingolf: you're right.....I would do exactly the same. because in Germany the words 'legal action', 'suing people' and so on still have a strong meaning because they are granted from the system.
don't know about greece, but for instance Italy, they would laugh in your face because really a minimal legal action goes from 500 euros not to mention the fact the the action can last decades. this is why I said what I said.
as far as I know but can be wrong about it, greece is very similar to italy.
@ skoczy: a blue pen? the dealer can say everyone could do it. company timbers and signing mean virtually nothing in many countries.
and authority protecing customer's right: for instance, in Italy there are many but just to have one working for you means you have to sign in at the cost of 50 euros.....the shipping costs!!
catch my drift?
-
overall, you all are right: the EU community says in case of repair under warranty the shipping costs are on dealer shoulders. but as far as I know the warranty is non negotiable two years. the added years must be granted by a legal contract, not for your a blue pen signing on a timbre.
-
Display More
Ingolf: you're right.....I would do exactly the same. because in Germany the words 'legal action', 'suing people' and so on still have a strong meaning because they are granted from the system.
don't know about greece, but for instance Italy, they would laugh in your face because really a minimal legal action goes from 500 euros not to mention the fact the the action can last decades. this is why I said what I said.
as far as I know but can be wrong about it, greece is very similar to italy.
@ skoczy: a blue pen? the dealer can say everyone could do it. company timbers and signing mean virtually nothing in many countries.
and authority protecing customer's right: for instance, in Italy there are many but just to have one working for you means you have to sign in at the cost of 50 euros.....the shipping costs!!
catch my drift?
Yes, thank you.
-
sorry for all italians in this forum....but being italian I think I know my way around this country...better have the kemper intact all the times
-
@ skoczy: a blue pen? the dealer can say everyone could do it. company timbers and signing mean virtually nothing in many countries.I see it takes to be fair
-
definitely a lot....and this is the reason why we have a EU community. isn't it to adopt the same fine laws for everyone?
this opens a whole new ball game for companies like Kemper ecause they have to handle different fiscal attitudes of the various countries. I guess it ain't an easy thing to do.
and Scheffler answer was, in my opinion, mentioning this fact: many countries, many habits
