I just heard back pretty quickly after directly emailing the repairs email address. Not sure why that worked, but I'll take it.
Now, I've sent back the second Stage and they're going to send me a new one once they receive it. Fingers crossed that the third time's the charm!
Here's hoping I hear something soon. I did find a number for the US office, so I'll give them a call tomorrow if I don't hear anything today.
I submitted another ticket using a different email address, but I didn't receive an auto-response to that ticket either (nothing in spam folder).
I also tried sending an email directly to the repair email address. Hopefully I get a response soon.
you should get an auto response immediately then they normally reply properly very quickly. However, it seems quite common for theor replies to end up in junk folders/spam filters for some reason.
Interesting. I haven't gotten an auto-response, but I also didn't get an auto-response to my first ticket. The first response to that one was someone from the US office reaching out to ask for a few more details.
Nothing in my spam folder either.
Hi All,
I just recently joined the Kemper family and, unfortunately, my experience has been pretty bad so far. The Stage I bought had a screen defect, so I opened a ticket. In that case, US support was very quick to respond and get me sorted. I sent them my defective Stage and they sent me a new one.
Unfortunately, the new one they sent me has a completely non-functional footswitch. Honestly, I'm pretty bummed that they sent me a unit that has an even worse defect than the unit it was meant to replace. So, I opened another ticket (and also responded to the original ticket) yesterday morning. Now, two full work days have passed and I haven't received a response yet.
Is this normal? I'd really like to get this sorted and get an actual, functional Stage. The sounds in the Kemper are absolutely killer, but I really need it to work properly too.
Just updating this to say that I contacted Kemper support and they sent me a label to send my Stage back for a new one.
Unfortunately, the new one--which I received yesterday--has a footswitch that doesn't work at all. So, I received a unit with an even more serious defect than the one I sent in...Yay.
I opened another ticket with support but haven't gotten a response yet.
Hi all, I found this thread because I'm having issues with the II footswitch on my Stage. Actually, this is my second stage. I bought my very first Kemper Stage about two weeks ago and received a unit with a particle stuck under the screen. I contacted Kemper Support about it and they asked that I exchange the unit for a new Stage.
So, just today I received the replacement and the II footswitch doesn't work! Here's a video: https://drive.google.com/file/…oPnAfQ8a/view?usp=sharing
I guess I'll have to contact support AGAIN. Frankly, this is very frustrating. If I knew I was going to have these issues going to a Kemper, I would have not made the switch.
If the store you bought it from has a easy return policy, exchange it for another one. If not, contact support.
Bummer, that's the answer I was expecting, but I was hoping for some easy fix. Thanks!
Hey All,
I just received my very first Kemper, the Stage, a few days ago. I'm already finding some great sounds.
Unfortunately, one bummer is that my unit arrived with some kind of particle stuck beneath the bottom right corner of the screen cover (see attached photos). Is there any way for me to remove it that doesn't involve sending the unit back? It isn't the end of the world if I have to live with it, but it is kind of annoying--especially in a brand new unit.
The screen cover also wiggles back and forth a bit, but I've seen other posts that suggest that this is normal.
Any help is appreciated!
