First off, it's good that you opened a support ticket.
Apparently your unit is unable to boot completely.
Therefore I'd put the latest OS in the root directory of your Kemper USB to force a boot & burn process.
When you have done this simply plug in, then start your profiler by keeping the < and > switches pressed.
Quick question, I'm having this same issue but I can't find out how to "force a boot and burn process."
Thanks