have you tried what has been suggested to you by our support staff and connected your guitar to the alternative in and return to see if that signal sounds normal? What about the suggestion to profile a cable to see if the return input works normally? Have you tried monitoring through the headphone output of the PROFILER to see if the problem is only occurring at certain outputs?
can you tell me what profiling a cable would do when I have tried several cables and they all sound the same through the kemper as opposed to "normal" through my stereo , that a serious question I'm not being a smart ass . whatever I do it leads to the Kemper coloring the sound and not in a good way .
the sound also is muffled bassy what ever you want to call it in the headphones this is disheartening to say the least , my $300 Yamaha TRH10x sounds way better