Hi, I opened a ticket (Ticket ##KA00197213) around early September as my input on my Kemper stage stopped working. Kemper was quick to reply and eventually we agreed that I had to send my Kemper to Germany. I'm in Canada. It costs almost $500 to ship my Kemper to Germany. So, I took my Kemper to my local music store who has a resident tech that fixes pretty much anything electronic. He was trying to get a schematic from Kemper or at least wanted to know the part number of the input circuit so that he could order one. SO, fast forward 4 weeks and I reply to the same ticket threat I had with Kemper support and no reply. Tried again, no reply. Days are passing, I check my JUNK MAIL folders, NOTHING. So, I opened another ticket with Kemper referencing my other open ticket. Not getting any replies. I've now been without my Kemper for over two months now, meanwhile a friend of mine in USA can get his Kemper sent to get fixed to a US location in a matter of a week or two. But I have to send mine to Germany at an insane cost???? This is just crazy. I want to buy another Kemper as a replacement but now very worried that this could happen to me again. Hoping somebody from Kemper support will read this. I'm in Canada btw. Willing to pay whatever shipping it is to send it to USA to get fixed.
Signed,
A very frustrated Kemper user with very limited options right now......
