Actually, I had to edit my post-there are two types of automatic backups. One has the ending .rmbackup and contains the local library and the other one is a backup of every Profiler that was ever connected to that Rig Manager. The name of that backup contains the serial number of the Profiler. I would suggest the OP sends a copy of the backups that end with .rmbackup to the support team.
I saw your first post, where you asked for a picture. Other people have asked for this, but I cannot upload pictures. I just tried again. The picture is too big, even though it's a jpg and I don't know how to make it a smaller file.
Yes, the backups that has the end .rmbackup had 5 backups. The other one you are talking about, is that the ones that has the ending .db? Because these consist of 20 files and I can see, that I've now lost the earliest of them, whilst opening RM, so now I've lost the one from the end of 2022. Yes, I had a long period in the beginning of 2023, where I focused on non-guitar related music and didn't turn on the Kemper.
The rmbackup files had 5 files in the folder and none of them had my stuff in it.