Posts by Inthrutheout

  • [closed] user refuses help

    Even my wife is getting annoyed with this. Every evening she asks how the A1 Kemper support is going.
    I show her the emails. Even she is like WTF. Especially when I sent her this last one to her job today.


    When I went to buy this new tech we went with it because of the 3 year warranty.


    Love the KPA but that don't mean shit if they don't stand behind it.
    I have talked up the KPA through the time I have had it. I have said very nice things about it on these forums and to anyone who would or even didn't want to listen.
    Some may not have been proclaiming it is perfect but always very positive in the end.


    Is this why I am getting dicked around?
    I can only guess.

  • [closed] user refuses help

    I am guessing that without a total failure of something visual like a display screen, knob, power issue or the like you may get dicked around.


    This is an AUDIO device.


    I am so hoping this last email was a mixup.



    Quote from Lokasenna

    If only a few users are noticing it, the most obvious explanation is that something went wrong with their units. I doubt we're all dealing with shitty sound and not caring about it.

    Right. I know what the KPA should sound like, especially since my main profiles are what I have been using for years. There are only a few that I use on a regular basis. I know them like the back of my hand.
    They sounded fantastic. That is why I use them.
    Either way it is on all profiles with gain.


    Once again, I heard the change midstream when I was playing. It has not gone back to normal since.

  • [closed] user refuses help

    Quote from Lokasenna

    Looks to me like they're aware that this is a problem that has shown up for a small number of people, with Kempers dating back to the earliest models, but they aren't sure what the problem actually is or how to fix it.

    Give me another one then.
    It is that simple.
    They can have mine and dissect it all they want. On their time.
    I have no more time to give.
    I paid my money.

  • [closed] user refuses help

    On a side note.
    I did not go from 0 to 100 instantly.
    I have been quite decent and accommodating for over 2 weeks now but I have finally reached my boiling point after getting no help from Kemper.
    This is just plain BS.

  • [closed] user refuses help

    Mine isn't just HARD gain profiles. It is any gain profile. The problem continues even as I turn down the gain to zero. Once it is totally clean I don't hear it any more.


    This isn't an on off "artifact". It is permanent.


    I have had this thing over 2 and a half years. This is a sudden change. You cannot play anything and it sound even remotely good.
    This is not what it is supposed to sound like at all. If it did, I would have returned it from day 1, no question.


    This whole issue is getting minimized and I am getting a bit sick of it. I know what this thing is supposed to sound like. I know what any reasonable amp is supposed to sound like. It is not this, this thing sounds like shit now.
    Something gave or failed. It sounded fantastic before.


    There is nothing more I can do. I want it fixed.


    Give me another that DOESN'T have this phenomenon !!

  • [closed] user refuses help

    It gets better. :cursing:


    I received this reply this morning-




    Dear Joe ####,


    our engineering is aware of this phenomenon. It does exist since day one and has nothing to do with current software revisions. It has been reported once or twice before and for example never by professional and commercial Rig providers.


    We will do further testing. At the moment it isn't even clear, if tube amplifiers don't do that as well. We will do further assessments of that phenomenon incl. tube amplifiers.


    Sincerely,
    Burkhard Dinnies
    Kemper Amps Support Team






    What ?
    I can only surmise that they are mixing up support tickets.
    EVERY gain profile I try sounds like total shit.......ALL of the time ! This is not a some time some profile issue. It is across the board. Profiles that have been paid for, profiles that are on the rig exchange, and as they asked, profiles that come with the KPA.
    THEY ALL DO IT !


    I have done everything they have asked for. For weeks now and this is what they come back with so far.
    They have been given samples of a totally naked KPA. Nothing connected, system ini, no effects on, from the direct out and everything they have asked. I have tried FIVE guitars. All within a year or less from being new.
    Not cheap guitars either.


    They are calling this a phenomenon ?
    Seriously, how dumb can they think I am.


    I was playing over a couple weeks ago and the KPA suddenly started doing this........while I was playing. You could hear it change suddenly. It is permanent.


    There is no mistaking it. I cant even play the damn P.O.S. !
    At the moment it is a P.O.S.


    Phenomenon ? They cant possibly know what this word means.


    I have very common guitars. New Elite Stratocaster. New American Tellicaster. Schecters. etc. It is not my guitars.


    They hear the issue but are skating around fixing it ?


    I don't care what anybody claims about their customer support.


    I am here to tell you it is INSULTING and HORRID !!
    Their replies have been somewhat insulting and condescending at times also.


    If I had to use one word to describe how I see the Kemper team on the forum and through their so called support........it would be ARROGANT.
    This isn't just because of the support issue I am having.
    This is just how I have seen it from day one. I have never said it on the forums because I was never forced to deal with them personally or one on one besides a couple interactions with mods through the years.


    Well now I am forced to deal with them because of my issue. My WARRANTY issue.
    Low and behold, they are continuing to reinforce my perception of them.


    As I told them today, I just want it replaced now. It is under warranty. It is broken.


    This whole deal is really pissing me off !
    I have totally run out of patience with these people and this company !
    I paid $2200 for this thing, it has a 3 year warranty.....it is not working correctly. I wanted it fixed or replaced but since they don't seem to know their product or how to diagnose or fix it, I want it replaced.


    The more I read over their email from this morning the more I think it is a mixed up ticket reply. It has to be.
    It sounds more like they are replying to somebody with an issue with profiling.


    FRUSTRATED to no end ! :cursing:


    I cant play my F...IN guitars !


    Haven't been able to for weeks !


    If I am off course here, please explain it to me. I will listen.

  • Kemper is so much better than Fractal

    Quote from ColdFrixion

    The fact is, Fractal Audio has a track record of excellent support and attentively bend over backwards to help users when they have a problem.


    Think about it. I certainly don't have to own an Axe FX. I could easily sell mine. After all, I do have a Kemper. I love mine, and I like that the owner gets personally involved in solving issues when a user has a problem. That company has some of the best product support I've ever seen.

    Would like some of that right about now.

  • [closed] user refuses help

    Me too.
    I don't think I am being too impatient.
    I just recently bought new guitars and other equipment but I can't use none of it.


    My biggest problem is being ignored or at the least not being kept informed.
    Let me know what you would like me to do now.


    If this is an issue others are having too, we shouldn't have to wait while they try to figure it out.
    That is on them. Not us.
    In the mean time replace the KPAs or replace the parts involved. Regardless what it takes.

  • [closed] user refuses help

    What do you guys consider acceptable, timewise on a support issue?


    I opened a ticket going on over two weeks ago.
    They did reply fast with the obvious list of things to try.
    I did what they asked and got right back to them with no delay. They said that my reply email had no info in it.?? It did, I have a copy of it. The info just said I did what you asked and it did not help.
    So I instantly resent it.


    More days go on with emails from them, really had nothing in them that had anything to do with helping me. Just one line, one quota email a day wasters.


    Finally they ask me to send some other recordings. I did. They said it was not done the way they needed it.
    Ok, I did not understand exactly what they were asking for by the way they explained it. Good English but not perfect. Some people may have picked up what they wanted but I didn't.
    Either way I remade the recordings and got it right back to them.
    I always get right back to them so hopefully the ball keeps rolling. Remember, I can not use my guitar equipment.
    I have not heard back for days now.


    I sent an email yesterday asking where this stands so I know what to do next. So far today I have not received a reply.
    Germany is 6 hours ahead of the eastern U.S. Their work day will end here shortly so that will push this onward and stagnant for yet another weekend.


    When this issue started I figured it wouldn't be too bad because I have heard some good things about their support. I am not seeing it. At all.


    I figured we would go back and forth a couple times with some questions and they would tell me what to do next.
    I figured, by now, there would be the big next step, do this or send it in for repair.


    I really am not liking being a bug/ beta, issue tester any more. I don't mind helping them figure this out but now it is going over two weeks and I am no where closer to using this thing.


    Was I supposed to just send this thing back and get it fixed or replaced?
    Or is this normal to go this long before even getting an initial diagnoses so I know what to do?


    I have seen others get catered to with fast service on the forums through the years. Hell, I have seen where they have sent replacement KPAs before the customer even sent theirs in. Does it matter who you are?
    I am not expecting this. But not what I am getting.
    Actually when I have had issues with PC hardware, they would take my CC and send me a new one and once I received it, I would send in my defective one. That is the way good support should work.


    Once again I did not ask for that but this thing is under warranty and this process is just going on too long. Considering we are STILL just in the questioning phase.


    I come home everyday, walk in my music room, look at all of my equipment but turn around disappointed and walk out.
    I would understand more if it were out for repair but it is not. It is just sitting here, unusable and useless with no fix in sight.


    I really don't want to put them down. That is not my goal but this is just getting to the point of being unacceptable.
    I paid $2200 for this thing. I would really like to use it.

  • Share your new delay settings

    Quote from prsgary

    That would certainly be a great idea so we know what we're trying to emulate. Any guesses on the naming question I posed would be highly valuable as well. We could (when the long arduous task is 'complete') then do a thread devoted to listing just the Strymon equivalents


    After playing with the Kemper and the Timeline delays, I am pretty sure much of the Timelines sounds wont be able to be duplicated.
    The Timeline seems to add some other background sounds as well.
    It goes a bit deeper than the Kemper. It seems much more fluid and flowing at times. More ambient, if you will.


    The Kemper delays are awesome for sure, better than I would have gave them credit for before their release but after having already owning the Timeline I would never get rid of it.
    I personally do not consider the Kemper delays a Timeline killer or even a total match because the Timeline simply goes deeper.



    Now if we had the Kemper delays before I bought the Timeline, I probably would have saved the $500 and not bought it. Like the classic "to never had loved" question.


    Unless you are a hard core ambient player and you now have the Kemper delays I would not stress too much on buying one.


    Once again, I am VERY impressed with the Kemper delays. They deserve a lot of praise for their work. And for free!

  • Share your new delay settings

    Quote from prsgary

    Oh that would be awesome, great idea!!
    Would have to figure out how to convert Strymon's "Type" into the Kemper's delay naming scheme first I'd think. Then figure how some other Strymon terms equate to Kemper's, but I think it's certainly doable. Perhaps a joint effort would be in order. I'd be willing to help. Fantastic idea.

    Maybe I could post a sound byte of each on my Youtube channel if there was enough interest.

  • Show your latest guitar

    Is this it?
    Just upload straight off of your PC.

  • Mixer to Recorder Connections

    Quote from Morph

    I guess, send aux 1 to input 1A and aux 2 to input iB on the recorder. Aux sends seem to be on top of the desk. If the tags am has balanced outputs, bring them back into mic inputs on the desk. Plug the Kemper outputs into the desk and use the aux sends to sent them to the Tasman. Keep the desk outputs going to your speakers and this way you'll be able to monitor whilst recording. Do not send the desk inputs to your aux outs. I think that should work.

    Thank you too Morph for your time.
    I have not tried your method yet. I am curious if it would work though as it will help me understand things more.


    HELL-Gs method was what I tried first because all I had to do is switch the outs to the Tascam and push a button routing to the Sub channels.


    Thanks again

  • Mixer to Recorder Connections

    Quote from HELL-G

    @Inthrutheout I would try connecting the sub outs of the mixer to the inputs of the recorder. Route the channels that receive the Profiler's signal to the sub out. You'd then monitor the Profiler via the recorders output without creating a loop causing feedback.

    Thanks a lot! This worked.
    I was able to route the channels to BOTH the Main and the Sub at the same time (with no adverse effect) just by connecting the Mixer sub outs to the Tascam ins.


    Clear as a bell.