I have installed RM on two Windows machines -- one running Windows 7 64-bit Professional and another running Windows 8. The RM install appeared to work correctly on both machines.
When I connect the KPA using USB, I get an error stating "The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. Try reconnecting the device. If Windows still does not recognize it, your device may not be working properly."
My KPA has the latest firmware version: 2.3.2.9418B.
Can anyone advise on how to get RM connected to my KPA?
Thanks,
Jimi