Well my faith in the KPA team was totally destroyed today Here's my story, if you don't know it already
As you fellow users on here have read, I have an issue with a click/pop when changing rigs, I've had this issue ever since I brought my 1st kemper 2 years ago. I flagged this up when we were on FW 1.5 and it was talked about by CK that if a stomp was passive (the LED above the button was lit up) but not active (soft button below LED wasn't lit up) there could be a click and CK was working on fixing this. That was fine thought, wont be long until a fix comes
2 years down the road and I still have the same issue. I have sent multiple recordings to the kemper team show this with both factory and non factory rigs as they requested but today I was hit with an email saying they conclude there is no issue !!!!! This I could not believe as I had provide recording which clearly shows an issue!!! Here is the recording that shows that!!! I'm playing my PRS guitar its plugged straight in to the KPA nothing else connected and recorded straight to Pro Tools HD. I play a chord let it rig and browse through the rigs using the browse button and auto load engaged and as you can hear between each change there is a pop/click!!
This clip is factory rigs with the stomps made inactive/off and changing between them as you hear click/pop has gone
After being told today that they can not replicate this at base and I must obviously be doing something wrong so there is no issue. I decided to call them from the UK to speak in person to try and resolve this issue. Burkhard answered the phone which was good because he has been dealing with my issue from the beginning. I was told that, they don't know my set up, cant replicate this issue so its cant be happening Must admit I was pretty gutted to hear this as ive got £2600 of kempers that are faulty/make this terrible noise!!
Now I explained to Burkhard that I tried Andys from TAF kemper last week and his did not show this problem either but both my kempers do and so does my bass players. I even offered to send 1 of my KPA's back to headquarters so they can see/hear first hand the issue. I then went on to ask if all KPA's have the same hardware fitted and his reply was "it can not be hardware as I trust the guys with a degree, who have told me it cant be a hardware issue" This implied to me that my opinion and what I can hear accounts to nothing. Then to put the icing on the cake and really take the mick, I told Burkhard I was taking my kemper to Andys for him to see and hear it, and his reply was well if Andy tells them there is an issue then there must be!!!!
You don't have to have great hearing to hear there is an issue, over 50% have said yes they have this click problem when changing profiles so I'm not the only one. Well KPA team you have had £2600 of my money and the product does not work properly and now I'm being palmed off as though I know nothing. I have had nothing but good things to say about the KPA and recommended it to plenty of people who have gone and brought 1. I'm not and angry person as you will see from my 2400+ posts on here, but to be treated as my must be imagining it or its something to do with my equipment is totally out of order. This today has made me lose my respect for the KPA and its team im sad to say