Big noise problem with stomps in brand new Kemper Rack

  • Hello all,


    So I finally took the plunge and bought a brand new rack. It won't let me post in the private form even though I have registered so apologies for positing this hear. I have been using the unit and I have had this problem:


    When I change stomps quickly I notice a weird spaceship type sound which dies off after a few seconds. I have recorded a clip. You can hear the noise at 0:12 , 0:29 and 0:37. This is when turning an fx stomp off and another on immediately afterwards. The slots being switched are the muffin, mouse and the chromatic pitch. Lux dirty factory rig. Here is the soundcloud link.


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    They are very obvious so you should hear them.


    I have the latest firmware installed. Problem occurred with installed firmware and new one. Occurs with different rigs when clicking these stomps on and off. But certain rigs are worse than others. Depends on combination of fx I think. Not sure what is wrong.


    Could anyone see if this is repeatable. Select the lux dirty factory profile and put mouse>muffin>chromatic pitch in the stomp slots. Then play guitar with one of them on, then quickly turn off one and turn on another and hear the noise.


    I have tried other profiles and same issue. It also occurs with other stomps - so if muffin is fuzz ds or if pitch is flanger. Very repeatable for me if you switch the fuzz on, play some notes, then quickly switch it off then turn on another distortion stomp. (3 button preses in total).


    The noise is like the bit rate goes all weird and the kemper can't cope. Kemper is connected via analogue main outs so not a spdif issue.


    Thanks
    Mark