I own a KPA for just over 3 years now. After half a year or so leds and buttons occasionally behaved strange, flashing very bright, and the display went all blank. Also I couldn't turn the unit off by turning the chickenheadknob, I had to pull out the AC cable to shut it down. I send it in for repair and it did allright for a while. A few months ago it started again so I contacted the store where I bought my Kemper. They told me it was over it's warranty period of 2 years. I said Kemper gives 3 years but they said that at the the time I bought they only gave 2.
So I contacted Kemper support and send my KPA directly to them. Also I send them a video of the problem. A while after it returned the same happend again. I contacted support again and today arrived a new KPA. I'm sure it's another one because I owned a white version and now have a black one. Thank you Kemper team for such great service after 3 years at no extra cost.
Best customer service ever
- Arie
- Thread is marked as Resolved.
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The bill comes in a different envelope ... j/k.
But seriously that IS something! Nice move Kemper-Team!
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Awesome! Did they give you a statement why they chose to exchange the whole unit?
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i, too, have none but the best words for the kemper customer service, too!
they are truly deserving of the name "service", that's for sure! -
It seems like after transport all was well for a while so they could not find any problems. That's why I think maybe it had to do with bad contacts on the circuit board or so.
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Nice to hear. I worry that any day now I'm going to fire up my KPA and see the infamous LED problem, since I have one of the first units and barely turned it on for the first couple of years. Hopefully it will never act up... but if it does, I hope Kemper is as accommodating as they were with you.
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I have one of the first units, too, and all is well with my unit.
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I love a company with great customer service and the kemper team are top of the game with theirs
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Yep, my Kemper Service Rating: 10 from 10
The LEDs on my Remote gone slightly darker, in the Forum the Kemper Admin told me to open a Service Ticket.
Didi it on Sunday, on Tuesday I recieved a spare cable !!! 2 Days later without ANY discussion or Dealer Contact etc.!!! (I live 550 km away from Kemper HQ)
But the problem did not disappear and I called the Hotline. After a callback within 5 minutes we analyzed the problem and one day later they sent me a sticker and I sent the KPA + Remote to Kemper HQ free of charge.
After 5 Working Days I recieved today the KPA + Remote back and it works PERFECT and also got accidently a spare cable now. Thank You very much!Resume:
This is Service as it should be: Competent Friendly Quick Professional Customer Oriented
You can't work fasterNow I have to practice to improve my playing...