Brand new profiler. Cannot get an input signal.

    Hello,


    I just received my profiler a few hours ago and I have not been about to get any input signal or sound out of it. I am hoping that this is me not understanding how to work it. I plug in the guitar and there is apparently no input detection, no LED flicker like I see in the demos, not even on the tuner menu. I have not changed any of the factory settings and everything should be default.


    Things I've tried:
    Tried guitar and multiple cables and confirmed all functional with other amps and through my audio interface. I have tried changing the input source to alternative as well but nether that or front input seem to make a difference.


    On the input menu: clean/distortion is at 0db and input source is set to front input.
    Output: main output-master stereo, monitor output- master mono,directout put git analog, spdifout -master stereo, output volumes all at 0 db, headphone link checked.


    One thing I can think of that might be of use is that I have noticed is that the LEDs above the input and output soft buttons are a complete solid and constant green as soon as I turn the profiler on and stay this way no matter what I do.


    Other than that any help would be appreciated.


    Thank you

    You wrote above that heaphone volume is linked. This way you can control your headphone volume with the master volume knob without calling up the output menu. I assume you've already turned master volume up? If yes, check if anything in the KPA's signal chain ins maybe locked with negative volume setting.

    I could have farted and it would have sounded good! (Brian Johnson)

    Everything is set at max at 0 db and master volume is at 10. Nothing appears to be locked. I don't get anything even in the tuner which I am assuming volume controls don't affect. Thanks for the responses by the way.

    Well I am going to sleep. Thanks to both of you. I'll check back later. Until then I made a help request from support just in case. I am however, not sure if this is an output issue as I get no response from the input LED(always solid green) or the tuner.

    OK, if the unit is new try a flash to init the unit new.
    Procedure:
    Make a backup, if you need obe
    Shut down the kpaStart up the kpa in tuner mode and press and hold soft Knob 1 above the disply as you can see SYSTEM MAINTANACE in the display


    Press the softbutton for RECOVERY
    Press the soft button for INIT&Factory Contend
    Start the kpa new after succsessful init
    MAke your new setups in Systemmenue (Name, Clock...)
    Check out your output settings
    (Main out linked, monitor linked, headphone linked, )
    Good luck. Nothing will be damaged with this procedure

    If this procedure dont work, make a backup, open a ticket on the kemper site and send the ticket to sercvice. You receive a ticket number by pm and than you can send the backup to the helpful guys.

    If you hit the strings hard, do you see the input led blinking?
    If so, the kemper gets a signal.
    Than you may want to check, if you have a loop active... But nothing connected.

    I've gone through all of those options. I described my situation to support and they immediately told me there is probably a hardware defect and should return it. Awesome. I guess that' what Im doing.