Hello all, after last update i don't find anywhere my loved snapshots, it seems they all have been deleted. Could you please check if yours have been deleted also? Is there any way to have them back? This is disgraceful.
All rig snapshots deleted after last update!!!
- Weightless
- Thread is marked as Resolved.
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I recommend always make a full backup when updating.
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Yes, I can confirm that! All snapshots are gone.
That really not cool.
To prevent problems like this, when updating through the Rig Manager, there should be done an automatic backup.
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I do have a backup from a while ago though and I want to restore solely the snapshots.
Normally I would make a backup, rename it to zip, open the backup, copy-paste the old snapshots, zip it, rename it to .kpabackup and open it with the profiler.
This method no longer works, the new backup-file can't be open as zip anymore.
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The new backup file can be opened in Rig Manager, but you don't get access to the snapshots directory, just rigs, presets and performances.
There is some room for improvements!
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can you please contact support through the form on our website?
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I contacted support...i had important snapshots that i have to use in a studio production! I hope they find a way to restore them...so disappointing...
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I contacted support...i had important snapshots that i have to use in a studio production! I hope they find a way to restore them...so disappointing...
That's the hard way to learn backup before updating
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That's the hard way to learn backup before updating
Let's talk about the way to learn reading...just read what ThaRu wrote...
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However, Kemper support contacted me and said that the error has been identified, the snapshots are not deleted, just hidden/unavailable at the moment and they are fixing it.
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I have the same problem. I just tried the latest beta update and my snapshots under the Quick button are all gone. Help!
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Is your Quick Button still assigned to Snapshots after the update?
If you have 7.1.1 installed, and cannot access your Snapshots, I suggest contacting Support.