No connection to Rig Manager

Hi, when i try to go on Rig Manager is appearing a message on the screen saying

Rig manager can not find a Profiler or connect to the device. (Please make sure Profiler is switched on, up-to-date and uses a working USB connection.)

I checked all those things and still it is not working.

Could be the reason the softwer updating or the broken cable port on the Kemper Stage side?

Thank you.

Alberto

Quote from Ruefus

What computer OS and version are you using? What version of Rig Manager and Profiler OS as well?

Hi thanks for answering!

I am using the macOs Mojave 10.14.6

Rig Manager is the last version Beta

Thank you I have done that.

Quote from Lucacino

Any Solution?

No mate