Rig Manager3.4.42 not recognising Kemper Stage

Disconnect the usb cable, restart the Stage and connect again. For me it has worked

The same is happening to me! No amount of cabling and rebooting seems to help...

Same here with a MacBook Air with M2 Chip.

I have the same effect but I think it's not a problem of RM 3.4.42 but OS10.

When I have OS 9.0.8.46641 and RM 3.4.42 on Kemper, everything works fine, but when I update the OS to version 10, it immediately stops communicating. I noticed that then Windows doesn't see the profiler in device manager, which rather indicates a problem with the USB in OS10

When I load back from pendrive OS 9.0.8 USB communication returns

I'm on an M2, as well. If it has anything to do with it.

Quote from starsend

I'm on an M2, as well. If it has anything to do with it.

M2 Air here. All working fine. Don't think is that the issue

Quote from G String

starsend  Traverso  Sebcioo  mikwors

Please contact support - we would like to work with you on that.

thanks, gs

What's the best way to contact support?

Never mind, all done!

Quote from G String

starsend  Traverso  Sebcioo  mikwors

Please contact support - we would like to work with you on that.

thanks, gs

information sent to support

Unfortunately, the problem persists after updating to 10.1.1.

With the Kemper connected, the Macbook doesn't see any connection to any of its USB ports.

Kemper support is actively trying to help, thank you for that!

still persists for me as well. Even did full factory reset but no change. rig manager doesn't recognise stage. nothing is macOS or windows. 2021 MacBook Pro M1

Still unable to connect here, as well. I'll get in touch with support as suggested.