Rig Manager keeps disconnecting

1st Official Post
    The Profiler Model referred to in this thread is ...
    ☑️ Profiler Head/Rack

    I just got a used Kemper Profiler and downloaded the Rig Manager. Updated the Rig Manager and the Kemper to the latest software and firmware versions respectively. I am using a mac OS. However, the rig manager keeps disconnecting every now and then and doesn't connect to the Kemper until I reboot the Kemper (or disconnect and reconnect the USB cable) which is really frustrating. I have tried multiple USB cables. As I mentioned the softwares/firmware are upto date. How is that a device this mature has basic connectivity issues? What else can I try?


    Errors i Get:

    Scanning for Profilers

    USB cable is unstable


    The other issue I am noticing is that when I change profiles in rig manager (double clicking on a different profile) it's a couple of seconds before that profile changes on the Kemper.

    • New

    Welcome to Kemper world. They simply can't figure pout how to make USB work consistently. I even disconnected all other usb devices and bought a brand new cable. Same f#$%ing thing. Really sad


    I must apologize. I replaced my cable and all is working again. This is the 3rd cable in 12 months. Different brands each time. Pulling my hair out!

    • New
    • Official Post

    for you it seems to cause problems... for thousands of others it works fine


    Did you consider that it _maybe_ isn't the Kemper, but _maybe_ your specific setup? (Windows version, USB driver version, USB interface hardware, USB hub, virus protection, CPU load, still a bad/too long cable despite being 'new' etc. etc. etc. )


    .... just a thought

    • New
    Quote from kpahuitsing

    for you it seems to cause problems... for thousands of others it works fine


    Did you consider that it _maybe_ isn't the Kemper, but _maybe_ your specific setup? (Windows version, USB driver version, USB interface hardware, USB hub, virus protection, CPU load, still a bad/too long cable despite being 'new' etc. etc. etc. )


    .... just a thought

    almost 4 years using the Kemper Stage and zero issues with the USB cable,im on Mac

    Guitar: Fender Strat HSS<3 Schecter Custom Solo II

    Signal Chain: Kemper->AxeFX 3>Neural QC>Apollo Twin->M-Audio Monitors

    Computer:Mac Studio

    Like 1
    • New

    I am already in contact with the support because I have the same problem. It appeared only with the latest RM version. If I install the old everything work fine, so maybe is a combination of casuality/setup.. Maybe not. In any case I need to admit that I found it really frustrating too, and reading some arrogant answers is not pleasant.