Rig Manager Fake Transfering Rigs

I'm using a Kemper Toaster, last operating system and rig manager version. When i audition a rig on my computer i get the sound right but when i drag the rigs to my toaster in the rig manager i can see the rigs in the kemper and there's a message on the toaster that says transferring rigs but when i click on the kemper rigs that i imported I the rig doesn't load, it stays on another rig i had, when i turned on and off my toaster there were no new rigs so it looked like the rigs transferred but they didn't, any way to solve this?

i just dragged the rigs into the rig manager inder under "my profiler" folder like i always, but the rig didnt store, it appears there but nothing loads, when i restart the profiles the rigs i dragged arent there,

i created a folder under "my local library" to audition, then i tried draging the rigs from that folder to my profiler, i didnt work well so i tried draging them from were i have them stored, but same result