Cannot connect Player to Rig Manager on PC OR iPhone

  • The Profiler Model referred to in this thread is ...
    ☑️ Profiler Player

    I have just bought the Player.

    I am having severe trouble connecting to the rig manager in my PC and also on my I phone.

    The rig manager is not picking up my player. I have changed cables/ports. redownloaded the rig manager but still I cannot connect. It is very frustrating.

    I cannot update the player or connect.

    On my PC I have checked -

    Firewall

    Device Manager

    changed cables

    changed port

    tried to update the Player but .....

    The Rig Manager then does nothing at all

    On my iPhone I have..

    Scanned the QR code - this does nothing but bring up a link which I can't open - I have used my QR code reader many times.

    Connected to bluetooth on the iphone settings - it says connected

    downloaded the rig manager from the apple app store

    set the wifi button to on - on the player - green - scanned the code again - nothing

    the i phone does not pick up the player in the rig manager - it just says "searching for Profilers" - then nothing.

    It is very frustrating.

    What am I doing wrong please?

    Thank you for your kind help.

    • New
    • Official Post

    I suggest, you install the current Player OS 10.9.8 first.

    If this doesn't succeed via Rig Manager after several atempts, please perform the update via USB memory stick.

    Youn can download 10.9.8 at the KEMEPR download page. Instructions are included int he package.