Profiling POWER HEAD gives no output through cabinet

At the bottom is the issue I was having, but I resolved it by just continually turning it off when it froze, and starting over. All of a sudden it just worked. That really has me concerned. Anyways, so now I can't get any sound out of this thing. Do I sound like a rookie or something? I have it connected to a Mesa 4x12 and nothing. I go to the output menu and use the setting "monitorcaboff" and still nothing. This is seriously ridiculous. I must be really old fashioned. I'm already missing plug and play.

Just to clarify. When I turn on the Kemper, I can hear the power click through the cabinet. So the connections there are good. It should be noted that I can't get the tuner to work either, as if it is receiving zero signal from the guitar. I go to plug it in to my old trusty mesa dc-5 and the guitar and cables all work just fine.

Just received it today. WAS excited. Can't do anything. I get to the initial setup, enter the date, my name, and it freezes, and says go to kemper.com/start or whatever for updates. So I get the new update, go back, get my formatted USB drive, plug it in, and it freezes during the install. Expensive paperweight at the moment, and about 2 seconds from a return. Anybody got a fix for this? I mean seriously.

Ah, in my frustrated haste, I"m in the wrong place.

EDIT: So I got over to the troubleshooting forum, and there's no button for me to create a new thread. Drop 2.5 grand and I can't even play the fucking thing, or find a place to troubleshoot. Super. I'm angry.

Certainly cooled off more today. I was hot, frustrated, disapointed etc yesterday after waiting 2+ months for this, only to get a lemon.

ANYWAYS. Tried some system resets/flash erasing, and nothing. I can't get ANY signal TO the amp. I read the manual that says the tuner will always have LEDs on, even when not in tuner mode, and these lights never turn on. I've done the reset, installed the new update, reset the factory rigs, nothing.

Emailed support and they basically gave me a "DOA" diagnosis. That doesn't impress me that such a thing can happen right out of the box, and really makes me furrow my brow to the longevity of this expensive product. But I'm going to be patient, and hope this is just a fluke. Called Sweetwater, who might I add have been VERY helpful, and they are shipping a new one today and gave me a return slip for the lemon.

Thanks for the Welcome. I needed something positive to lean on.

Well thanks, I appreciate it. I have this weird fear that there's just something that I'm doing wrong, but I can't for the life of me figure out what that might be. I just have this vision that I'm "that guy", as in when it gets back to the techs they'll plug it in and it'll work flawlessly, and while I don't think that's the case, it's on my mind. I just can't imagine that it'd be this difficult to get an amp and not be able to muster a single note out of it, brand new. While I don't consider myself a gear guru, I figure I would be able to troubleshoot a fixable problem. And while this technology is new to me, as in the Kemper is as much a computer as an amp it seems, I should be able to execute a simple pre-loaded rig without difficulty. I've always been that guy that doesn't jump on brand new products because of the bugs and growing pains associated with them, and here's a perfect example why, but as you all mentioned, this is such a cool piece of equipment, I figured it'd be worth the complication. I certainly hope that's the case. But the fact that with any computer you can run into glitches and freezes concerns me. This isn't a classic amp whose only problem is a funky tube replacement. It's much deeper than that.

Here's hoping...

Dlaut - I guess I've never had any problems with any amps I've ever used, but I don't doubt there are scenarios where classic amps can be temperamental.

Tyler - I have tuned, dialed, and cranked every last bit of volume and gain I can find. No dice.

Thank you MLScola for putting my wearied mind at ease. Patience will just have to endure.

I am. In fact, I went so far as to plug into the head phone jack in the off chance it was backwards. Nothing. Cable is just fine. I plugged it into my other gear it works just fine.

Figured I'd give updates, so people do know this is a real thing.

Received my replacement Kemper Power Head yesterday, and it fired right up. So thankfully I wasn't "that guy". It arrived out of the box "Dead on arrival" so I guess anybody that reads this, understand it's a thing in case it happens to you. Brad at Sweetwater was great to work with, and he helped me have a replacement quickly.

Quick review? I'm actually overwhelmed at the possibilities of this thing. Holy. Smokes. I'm excited and a little intimidated. The combinations really are limitless, and it can do infinitely more things than I'd ever actually require it to do. Sounds really good, and there are quite a few presets I dig right off the bat. It has multiple high end amp sounds right inside. Very cool. After day 1, I'm satisfied.