But without new customers a company can't grow and then can't continue to reward the first customers...
If tomorrow with a rack version, Kemper sell 10 or 50 times more products than currently, they might hire some new people, new engineer and programmer that could work on the firmware and then fix issues and missing things...
We can see it from each side over and over since it's an endless situation where everyone can see it the way they want to see it, from a very egoist point of view, without thinking large and big picture. Only the manufacture can actually do that, because they get the numbers from sales, marketing, R&D, tech support (and customer care), etc..
Only Kemper could really know what they think is the best for them for the next months. Every other comments (including mine) are just useless and not objective at all.