I think they assume you are trolling because you are resistant to the advice already given to you and you keep insisting that it was the Kemper even though you haven't ruled out anything else yet. You need to get an electrician, preferably a different one, to check your wiring. Then heed the advice the Kemper team have given you regards getting the profiler repaired. That's the only way you can deduce what happened here.
This summarizes my initial speculations/suspicions perfectly.
Speculation? No, I'm sorry. I don't accept this. You're beginning to smell troll? If bringing in the word troll to the conversation and aiming it towards an individual isn't an accusation, I don't know what is. This isn't a legal debate to disect each word for clarity, it's about being supportive to someone upset. The word troll should not have been used.
chu I was unaware of the fact that my choice of words, opinions and comments are subject to your "acceptance" In future , I shall run things past you before posting again
In all seriousness, you are seemingly unable to discern the difference between "Suspicion" and "Accusation" Please allow me to explain; There is a world of difference between, "I'm beginning to smell a troll" and "You ARE a troll" The former is suspicion, the latter is accusation. I hope that clears things up for you.
I apologize to the OP for any offense caused and I sincerely hope that he manages to get everything sorted out safely and securely