Can you help my Kemper live again ? (please)

  • Hi everyone hope you are doing great,

    I have a big issue with my Kemper... it doesn't want to turn on anymore and have this error message (picture bellow). I tried pretty much everything I could do to turn it on again but nothing works. I contacted the support team since several days but get no answered yet...

    Has someone ever had this problem ? if yes, what can I do ? Is my Kemper dead ? (please tell me it's not!)

    Big thanks in advance!

    as the image seems to be too small, it shows this message :


    file=src/profiler.cpp (line=4038) func=virtual boot ProfilerApp:Bootup()

    swvs="Release:" (CRC=C3AF3184)

  • Only support can tell you what exception was thrown and what the remedy is. Check your Spam folder for their response. They usually reply in 24 hours. If nothing in spam, contact support again making sure your return contact info is exact.

    Good Luck!

    The more you find what Kemper can do then the harder you try to find what it cannot do -- like make a good cup of Frappuccino.

  • My rack unit did something similar about a month ago, I just pressed exit to restart as suggested on the screen, on reboot everything has functioned as it should. Full disclosure, I was quite anxious for about a week after it happened