rig manager not recognizing KPA

  • sorry for another one of these. Ive been trying for hours, literally. I have searched the forum, and done most everything I could find or think of, and its just not happening.
    I have reinstalled the drivers, the entire program a few times, replaced the USB cable, and switched ports. restarted the computer.. looked into the MSN help pages... gotten massively frustrated....
    its a crappy old vista PC which doesnt help matters. is there anything else I can do to get the rig manager to synch up with the Kemper?